What is the reason of the error ‘Category does not exist’ in Convert Agent Management.log? - Powered by Kayako Help Desk Software

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What is the reason of the error ‘Category does not exist’ in Convert Agent Management.log?

Posted by Oleh Muliarchuk on 24 April 2018 12:13

The problem is related to the broken Performance Counters settings in Windows Server 2012 R2. Here is the article describing this issue: https://thwack.solarwinds.com/thread/43987

The problem is fixed by updating these settings in OS:

Winmgmt /resyncperf

Net stop winmgmt /y

Net start winmgmt

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