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Knowledgebase : Cinegy Helpdesk
How to obtain the RTP stream sample to check?
From Cinegy web portals https://my.cinegy.com/index.php/download/latest-released-version/category/130-cinegy-route-15-0 [https://my.cinegy.com/index.php/download/latest-released-version/category/130-cinegy-route-15-0] or https://partner.cinegy.com/d...
How to get the best out of Cinegy Helpdesk?
The basic Cinegy support procedures and workflow are described in the following post: https://open.cinegy.com/posts/2017-02-28-techcon2017-cinegy-helpdesk/ [https://open.cinegy.com/posts/2017-02-28-techcon2017-cinegy-helpdesk/]. Recommendations on achievi...
Why does Cinegy support request dumps in most cases?
The dumps are the main source to define the crash reason, if the application crashes - there is always a dump generated automatically at the moment of the crash in the folder: e.g. C:ProgramDataCinegy[CinegyApplication]. The file name should have the form...
How to make an informative Cinegy Report?
In order to reproduce the issue Cinegy Support is in need for all available system and software information (including logs and dumps) which you can collect on your side with the help of Cinegy Support Tools (https://open.cinegy.com/products/support-tools...