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Knowledgebase : Cinegy Helpdesk
From Cinegy web portals https://my.cinegy.com/index.php/download/latest-released-version/category/3-latest-released-versions [https://my.cinegy.com/index.php/download/latest-released-version/category/3-latest-released-versions] or https://partner.ci...
The basic Cinegy support procedures and workflow are described in the following post: https://open.cinegy.com/posts/2017-02-28-techcon2017-cinegy-helpdesk/ [https://open.cinegy.com/posts/2017-02-28-techcon2017-cinegy-helpdesk/]. Recommendations on achievi...
The dumps are the main source to define the crash reason, if the application crashes - there is always a dump generated automatically at the moment of the crash in the folder: e.g. C:ProgramDataCinegy[CinegyApplication]. The file name should have the form...
In order to reproduce the issue Cinegy Support is in need for all available system and software information (including logs and dumps) which you can collect on your side with the help of Cinegy Support Tools (https://open.cinegy.com/products/support-tools...