You should use the latest version of Cinegy License Viewer to see what
Cinegy hardware dongle contains, as well as to generate remote update
requests.
Please, refer to:
https://partner.cinegy.com/downloads/latest/Cinegy_License_Viewer_12.13
[https://p...
There are two ways of getting dongle ID.
To use the FIRST way, Cinegy License Viewer must be installed on a
local machine. Start License Viewer and find the dongle ID in the
Serial Number column of the main panel.
The License Viewer installer can be d...
The maximum number of simultaneous connections to the database,
allowed by your license, is reached at the moment.
The "All concurrent connection licenses have expired on the database
dongle" message means that all your licenses are expired. You need to
contact Cinegy Sales at sales@cinegy.com to update the license.
The version of your Cinegy Desktop software is newer than licenses
available. You need to contact Cinegy Sales at sales@cinegy.com to
upgrade the license.
The other possible reason is that you may need to install a newer
Cinegy License Service 12.13. Pl...
A new, top-tier loudness control options has been integrated since
Cinegy Air 12. This paid-for extra option provides every possible
real-time loudness control that a customer might need. To use Loudness
Control feature a special license should be provide...
There are several possible reasons of Cinegy Demo watermark being
displayed when the hardware license dongle is present:
* Please, check if Cinegy License Service is up and running in the
system.
* Please, check if the dongle is correctly recognized...
The valid license is not found. Please check if the valid license
dongle is connected to the database server.
Please note that in Cinegy Desktop 12 the licensing has been changed a
little.
1. Please check if the dongle has the Sharing option.
2. Сheck whether the registry key is created correctly оn the
Desktop client machine:
[HKEY_LOCAL_MACHINESOFTWARECin...
In order to activate it put the .lic file next to the installer file.
The installer will get it and activate automatically.
Or after the installation put the file to the
c:ProgramDataCinegySoftware Licenses folder.
It is possible to enable logging on license server. The following
registry key should be present:
[HKEY_LOCAL_MACHINESOFTWAREWOW6432NODECINEGY LLCCINEGYLICENSELOGGING]
"LOGFOLDER"="E:\SOURCES\_LICENSE_SERVER_LOGS"
"TRACELEVEL"=DWORD:00000005
"ERRO...
