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Knowledgebase : Cinegy Licensing
You should use the latest version of Cinegy License Viewer to see what Cinegy hardware dongle contains, as well as to generate remote update requests. Please, refer to: https://partner.cinegy.com/index.php/downloads/latest/Cinegy_License_Viewer_11.3/l...
The maximum number of simultaneous connections to the database, allowed by your license, is reached at the moment.
There are two ways of getting dongle ID. For the FIRST way, Cinegy License Viewer must be installed on a local machine. Start License Viewer and find the dongle ID in the Serial Number column of the main panel. The License Viewer installer can be downl...
The "All concurrent connection licenses have expired on the database dongle" message means that all your licenses are expired. You need to contact Cinegy Sales at sales@cinegy.com to upgrade the dongle.
The version of your Cinegy Desktop software is newer than licenses available on the dongle. You need to contact Cinegy Sales at sales@cinegy.com to upgrade the dongle. The other possible reason is that you may need to install a newer Cinegy License Serv...
There are several possible reasons of Cinegy Demo watermark being displayed when the hardware license dongle is present: * Please, check if Cinegy License Service is up and running in the system. * Please, check if the dongle is correctly recognized...
The valid license is not found. Please check if the valid license dongle is connected to the database server.
In order to activate it put the .lic file next to the installer file. The installer will get it and activate automatically. Or after the installation put the file to the c:ProgramDataCinegySoftware Licenses folder.
A new, top-tier loudness control options has been integrated into Cinegy Air 12. This paid-for extra option provides every possible real-time loudness control that a customer might need. To use Loudness Control feature a special license should be provided...
Please note that in Desktop 12 the licensing has been changed a little. 1. Please check if the dongle has the Sharing option. 2. Сheck whether the registry key is created correctly оn the Desktop client machine: [HKEY_LOCAL_MACHINESOFTWARECinegy LLC...
It is possible to enable logging on license server. The following registry key should be present: [HKEY_LOCAL_MACHINESOFTWAREWOW6432NODECINEGY LLCCINEGYLICENSELOGGING] "LOGFOLDER"="E:\SOURCES\_LICENSE_SERVER_LOGS" "TRACELEVEL"=DWORD:00000005 "ERRO...