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Knowledgebase : Cinegy Desktop
The maximum number of simultaneous connections to the database, allowed by your license, is reached at the moment.
Install Cinegy File Service (provided in the Cinegy Desktop installation package) on any machine in the network; configure it to monitor the predefined database media shares. If there is low space detected in the share, it will be automatically deactivate...
The "All concurrent connection licenses have expired on the database dongle" message means that all your licenses are expired. You need to contact Cinegy Sales at sales@cinegy.com to upgrade the dongle.
The Desktop player functionality in Cinegy Desktop supports only the following cards: * DVS SDI * BlackMagick SDI In order to enable this functionality, please start Cinegy Configuration tool (CinegyCfg.exe) and go to the "Desktop player" tab. Sel...
The error is usually related to the user access rights to the default voice-over folder (this folder has a name of the current year in the database Nodes Explorer tree). The new voice-over Bin is created in this folder every day when the first user starts...
The text search requires Microsoft Indexing Service properly installed and set up. Please, refer to the "Microsoft Indexing Service" chapter of the Cinegy Installation and Maintenance Manual available for download on the Cinegy webpage:https://open.cinegy...
The version of your Cinegy Desktop software is newer than licenses available on the dongle. You need to contact Cinegy Sales at sales@cinegy.com to upgrade the dongle. The other possible reason is that you may need to install a newer Cinegy License Serv...
To delete a user profile, please follow the steps below: * Close Cinegy Desktop. * Open Cinegy Enterprise Manager, the "Permissions and Security" tab and go to the "User activity and objects" tab. * Choose the "User profiles" tab. * Find the use...
Cinegy Desktop version is not compatible with the Cinegy Archive database version. To solve the problem, the database update is required with Cinegy Database Wizard.
The Cinegy Archive master clip itself does not allow the replacement or addition of media tracks. Although it is possible to generate a new copy of the media with the required tracks layout. The recommended way of new master clip versions generation is ...
Export of sequences from Desktop with the help of Direct Transcoding is not supported. The sequence can contain clips with different types of compression, as well as objects such as Type, Titler, effects, etc. Therefore, the Direct Transcoding mode is onl...
Cinegy products (Desktop, Enterprise Manager) do not allow you to delete files accidentally. The operator in Cinegy Desktop can delete Rolls/Clips/etc., but it will only mark corresponding objects as deleted. Neither object itself nor media files are de...
The roll is being used at the moment due to several reasons: 1) recording to this roll is in progress; 2) another user is working with this roll or it's descendants. To check who locks the node go to Cinegy Enterprise Manager => Nodes Explorer; 3) s...
Apparently, before the upgrade of the 9th version of the database, the TV format "None" was disabled in CEM -> Tv Formats and profiles -> TV formats. In the current 11 version, this type of disabling is prohibited, as it is used for audio clips, such as V...
In some specific cases the audio channels are recorded in opposite phase to each other causing audio silence on output when played back by Cinegy players. Individual channel though is played back correctly. To resolve the problem, set audio allocation f...
By the standard the AS-03 files have the strictly predefined start timecode 01:00:00:00, please refer to this document for details (Annex A) https://www.amwa.tv/downloads/specifications/AMWA-AS-03-Delivery-Spec-1_0.pdf [https://www.amwa.tv/downloads/spec...
Cinegy Convert is available in several Editions that differ by the licensing model used. Cinegy Convert requires a full license to be available on the local machine either as the software license or the physical USB dongle attached. Convert Agent Manage...
The .m5prx files are the proxy files where the Clips' thumbnails are cashed for the quicker repeated opening of the ClipBins. These file speed up the following opening of thumbnails. After the .m5prx file is created the opening is instant. The same type o...