Knowledgebase
(8)3rd-party integration
(3)Cinegy Traffic Gateway
(4)Cinegy Titler
(4)Cinegy Helpdesk
(5)Cinegy Multiviewer
(18)Cinegy Desktop
Cinegy Type
(2)Cinegy WorkspaŃe
(12)Cinegy Capture
(16)Cinegy Convert
(28)Cinegy Archive
(2)Search
(5)Supported file formats
(11)SDI video cards
(11)Cinegy Licensing
(39)Cinegy Air
The Cinegy Archive master clip itself does not allow the replacement
or addition of media tracks. Although it is possible to generate a new
copy of the media with the required tracks layout.
The recommended way of new master clip versions generation is ...
The maximum number of simultaneous connections to the database,
allowed by your license, is reached at the moment.
Install Cinegy File Service (provided in the Cinegy Archive
installation package) on any machine in the network; configure it to
monitor the predefined database media shares. If there is low space
detected in the share, it will be automatically deactivate...
The "All concurrent connection licenses have expired on the database
dongle" message means that all your licenses are expired. You need to
contact Cinegy Sales at sales@cinegy.com to update the license.
By the standard the AS-03 files have the strictly predefined start
timecode 01:00:00:00, please refer to this document for details (Annex
A)
https://www.amwa.tv/specifications
[https://www.amwa.tv/specifications].
The version of your Cinegy Desktop software is newer than licenses
available. You need to contact Cinegy Sales at sales@cinegy.com to
upgrade the license.
The other possible reason is that you may need to install a newer
Cinegy License Service 12.13. Pl...
The text search requires Microsoft Indexing Service properly installed
and set up. Please, refer to the "Microsoft Indexing Service" chapter
of the Cinegy Installation and Maintenance Manual available for
download on the Cinegy
webpage:https://open.cinegy...
Cinegy Desktop supports the following SD/HD SDI video cards:
* Blackmagic DeckLink family of cards
* DVS Centaurus II (LT), Atomix LT
In order to enable this functionality, please start Cinegy
Configuration tool (CinegyCfg.exe) and go to the "Desk...
Export of sequences from Cinegy Desktop with the help of Direct
Transcoding is not supported. The sequence can contain clips with
different types of compression, as well as objects such as Titler,
effects, etc. Therefore, the Direct Transcoding mode is on...
Cinegy Desktop version is not compatible with the Cinegy Archive
database version. To solve the problem, the database update is
required with Cinegy Database Wizard.
Cinegy products (Desktop, Archive Manager) do not allow you to delete
files accidentally.
The operator in Cinegy Desktop can delete Rolls/Clips/etc., but it
will only mark corresponding objects as deleted. Neither object itself
nor media files are delet...
The roll is being used at the moment due to several reasons:
1) recording to this roll is in progress;
2) another user is working with this roll or it's descendants. To
check who locks the node go to Cinegy Archive Manager => Nodes
Explorer;
3) some...
The error is usually related to the user access rights to the default
voice-over folder (this folder has a name of the current year in the
database Nodes Explorer tree). The new voice-over Bin is created in
this folder every day when the first user starts...
To delete a user profile, please follow the steps below:
* Close Cinegy Desktop.
* Open Cinegy Archive Manager, the "Permissions and Security" tab
and go to the "User activity and objects" tab.
* Choose the "User profiles" tab.
* Find the user p...
Cinegy Convert is available in several Editions that differ by the
licensing model used.
Cinegy Convert requires a full license to be available on the local
machine either as the software license or the physical USB dongle
attached. Convert Agent Manage...
For sound normalizing you can use normalizer in Cinegy Air.
To send audio from sequence to external software and back to sequence
after correcting it, you can export only audio track to WAV from the
sequence, edit, re-ingest and add it to the sequence as ...
The .m5prx files are the proxy files where the Clips' thumbnails are
cashed for the quicker repeated opening of the ClipBins. These file
speed up the following opening of thumbnails. After the .m5prx file is
created the opening is instant. The same type o...
"MEDIA CLEANER" in Cinegy Desktop creates a new copy of the media file
that contains only used material - those pieces of the material that
are referenced by clips/sequences/etc. The unused material is being
cut off and can be removed afterwards.
"PURGE...