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Knowledgebase : Cinegy Archive
What is the Cross Domain Error?
CrossDomainError means that Cinegy Archive Server (CAS) is not reachable/available. Please check if CAS service URL is set correctly in the Workspace settings. Also please note: if you use IP address in URL for Workspace launch (in the Internet Browser)...
Noise words, stop words and stop lists
The Cinegy Archive search functionality uses Microsoft SQL Server search engine for the search query processing. To prevent a full-text index from becoming bloated, Microsoft SQL Server has a mechanism that discards commonly occurring words that do not he...
How to add a new storage to Cinegy Archive so that existing watch...
In order to add new storage that should be used only when specified explicitly in watch folder settings the following steps should be performed: - register network shares that refer to the new storage in Cinegy Archive; - create a new Media Group that...
How to add to the Roll having the original audio an audio track f...
The Cinegy Archive master clip itself does not allow the replacement or addition of media tracks. Although it is possible to generate a new copy of the media with the required tracks layout. The recommended way of new master clip versions generation is ...
There is a message "Your database dongle allows %u concurrent con...
The maximum number of simultaneous connections to the database, allowed by your license, is reached at the moment.
How to make Ingest/Capture look at the free space available on st...
Install Cinegy File Service (provided in the Cinegy Archive installation package) on any machine in the network; configure it to monitor the predefined database media shares. If there is low space detected in the share, it will be automatically deactivate...
The following message is displayed on the Cinegy Desktop start: "...
Cinegy Desktop version is not compatible with the Cinegy Archive database version. To solve the problem, the database update is required with Cinegy Database Wizard.
The “No connection licenses have been found on the database serve...
The valid license is not found. Please check if the valid license dongle is connected to the database server.
Can Archive files be deleted in Desktop accidentally?
Cinegy products (Desktop, Archive Manager) do not allow you to delete files accidentally. The operator in Cinegy Desktop can delete Rolls/Clips/etc., but it will only mark corresponding objects as deleted. Neither object itself nor media files are delet...
Can Cinegy Convert run in standalone mode (without Cinegy Archive...
Yes, Cinegy Convert can run in standalone mode transcoding files according to the configured profiles. Watch folders for network shares are also supported for automatic operations. Cinegy Archive integration is a separately licensable option that is req...
How to delete a blocked roll from Cinegy search window within Cin...
The roll is being used at the moment due to several reasons: 1) recording to this roll is in progress; 2) another user is working with this roll or it's descendants. To check who locks the node go to Cinegy Archive Manager => Nodes Explorer; 3) some...
What is a proper procedure for managing the Cinegy Archive storag...
File types and media groups are managed on the media storage panel launched via the "Media groups, file types" command from the "Media storage" submenu of the database context menu. During the lifecycle of the production there are several common tasks t...
How to delete a user profile?
To delete a user profile, please follow the steps below: * Close Cinegy Desktop. * Open Cinegy Archive Manager, the "Permissions and Security" tab and go to the "User activity and objects" tab. * Choose the "User profiles" tab. * Find the user p...
How to configure Workspace on a machine that is not directly conn...
If you try to run the Workspace on a client that belongs to a different domain, there will be an alert 'CrossDomainError'. The 'CrossDomain' error message usually means that Workspace is unable to access CAS. It probably attempts to reach CAS by the inter...
How to enable the description field in Air PRO playlist?
Cinegy Air Pro can import information from Cinegy Archive when items are manually put into the playlist via drag and drop operation. In case description column stays empty after Cinegy Archive item is inserted the "Clip Description" field metadata should ...
Cinegy Desktop and the Cinegy Configuration tool cannot see SQL s...
Go to the SQL server machine and do the following: * Check if the TCP/IP protocol is enabled: * go to the SQL Server Configuration Manager tool; * on the left panel find "Client Protocols" and select it; * on the right panel make TCP/IP enabled...
Is there any DB packaging procedure which will delete any old unw...
Cinegy Archive database doesn't require any special procedures for maintaining, just use the basic regular recommendation as for all Microsoft SQL databases, according to their documentation. Refer to the Microdoft support site for more details about cl...
How to check the version of the Cinegy database?
In order to check the database version and build number go to CAM (Cinegy Archive Manager) : * Go to Global Parameters and Settings. * In the Global Parameters tab find the fields "CURRENT BUILD" and "CURRENT VERSION". Here the current Cinegy Arch...
How to enable the network shares paths manual editing in Cinegy A...
By default, the Network Share path in the Media Files section of Cinegy Archive Manager is a read-only field. The exact path may be specified using the Tools->Settings-Application settings->Common->ENABLE TO ENTER PATH MANUALLY - enables/disables entering...
How to set the read-only permissions to the nodes in Cinegy Archi...
The Cinegy Archive database content is laid out as an explorer tree structure in the "Nodes" dialog. The "Nodes Explorer" window allows to perform nodes management, including configuration of the access type to separate nodes. The options are divided into...
What is a proper procedure to upgrade the MS SQL Server extended ...
In order to upgrade extended procedures you will have to stop SQL server. The steps are the following: * Start Cinegy Database Wizard. * Open the page "You can upgrade extended procedures". * Stop the MS SQL Server service. * Press the "Updat...
What are the Cinegy Archive system descriptors?
Cinegy Archive provides users with a flexible metadata model that can be changed/extended at any time during the production. Descriptors and presets are managed on the corresponding panel launched via the "Descriptors, presets" command from the "Metadat...
Moving the database to a new server
The following workflow describes how to move the Cinegy Archive database to the new MS SQL Server using the SQL Server Management Studio: * Make a backup of your database on the old server. Save the backup file. * Copy the backup file to the destina...
How to assign database roles to user groups of the Windows Active...
Assigning database roles to user groups of the Windows Active Directory Domain is managed by means of SQL SERVER MANAGEMENT STUDIO [https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms] functionality. In order to assign a ...
Purge deleted: Why some nodes are not available for permanent del...
If some nodes are not available for deleting, it means that some already deleted nodes refer to the same media files as the existing nodes. For example, if you created several subclips in a Roll and then deleted a part of them - the other part would still...
What are the required shares permissions for the consistency chec...
Please note that in order to have a possibility to perform the consistency checking operations the file share that you want to monitor should be available for the next users: * for the user who starts Cinegy Archive Manager and performs the consistenc...
How to fix an issue with an empty Domain list?
Do the next: on the server open the Services panel (Control panel -> Administrative tools -> Services), locate the Computer Browser service (this is the system service, and it may be disabled by default), make it enabled and start. Then restart Cinegy Arc...
How to run Cinegy Archive in Azure or other cloud services?
Running Cinegy Archive in the cloud has two general configurations. The first one is to merely move to an SQL server running on an instance in Azure or AWS for example. This would mean creating a virtual machine on the cloud platform, installing Window...