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Knowledgebase : Cinegy Archive
CrossDomainError means that Cinegy Archive Server (CAS) is not reachable/available. Please check if CAS service URL is set correctly in the Workspace settings. Also please note: if you use IP address in URL for Workspace launch (in the Internet Browser)...
The Cinegy Archive search functionality uses Microsoft SQL Server search engine for the search query processing. To prevent a full-text index from becoming bloated, Microsoft SQL Server has a mechanism that discards commonly occurring words that do not he...
Go to the SQL server machine and do the following: * Check if the TCP/IP protocol is enabled: * go to the SQL Server Configuration Manager tool; * on the left panel find "Client Protocols" and select it; * on the right panel make TCP/IP enabled...
The maximum number of simultaneous connections to the database, allowed by your license, is reached at the moment.
File types and media groups are managed on the media storage panel launched via the "Media groups, file types" command from the "Media storage" submenu of the database context menu. During the lifecycle of the production there are several common tasks t...
Install Cinegy File Service (provided in the Cinegy Desktop installation package) on any machine in the network; configure it to monitor the predefined database media shares. If there is low space detected in the share, it will be automatically deactivate...
Yes, Cinegy Convert 11 can run in standalone mode transcoding files according to the configured profiles. Watch folders for network shares are also supported for automatic operations. Cinegy Archive integration is a separately licensable option that is ...
The valid license is not found. Please check if the valid license dongle is connected to the database server.
In order to upgrade extended procedures you will have to stop SQL server. The steps are the following: * Start Cinegy Database Wizard. * Open the page "You can upgrade extended procedures". * Stop the MS SQL Server service. * Press the "Updat...
The Cinegy Archive master clip itself does not allow the replacement or addition of media tracks. Although it is possible to generate a new copy of the media with the required tracks layout. The recommended way of new master clip versions generation is ...
Cinegy Desktop version is not compatible with the Cinegy Archive database version. To solve the problem, the database update is required with Cinegy Database Wizard.
The following workflow describes how to move the Cinegy Archive database to the new MS SQL Server using the SQL Server Management Studio: * Make a backup of your database on the old server. Save the backup file. * Copy the backup file to the destina...
In order to check the database version and build number go to CAM (Cinegy Archive Manager) : * Go to Global Parameters and Settings. * In the Global Parameters tab find the fields "CURRENT BUILD" and "CURRENT VERSION". Here the current Cinegy Arch...
Export of sequences from Desktop with the help of Direct Transcoding is not supported. The sequence can contain clips with different types of compression, as well as objects such as Type, Titler, effects, etc. Therefore, the Direct Transcoding mode is onl...
Cinegy products (Desktop, Enterprise Manager) do not allow you to delete files accidentally. The operator in Cinegy Desktop can delete Rolls/Clips/etc., but it will only mark corresponding objects as deleted. Neither object itself nor media files are de...
In order to add new storage that should be used only when specified explicitly in watch folder settings the following steps should be performed: - register network shares that refer to the new storage in Cinegy Archive; - create new Media Group that w...
The roll is being used at the moment due to several reasons: 1) recording to this roll is in progress; 2) another user is working with this roll or it's descendants. To check who locks the node go to Cinegy Enterprise Manager => Nodes Explorer; 3) s...
Apparently, before the upgrade of the 9th version of the database, the TV format "None" was disabled in CEM -> Tv Formats and profiles -> TV formats. In the current 11 version, this type of disabling is prohibited, as it is used for audio clips, such as V...
If you try to run the Workspace on a client that belongs to a different domain, there will be an alert 'CrossDomainError'. The 'CrossDomain' error message usually means that Workspace is unable to access CAS. It probably attempts to reach CAS by the inter...
Cinegy Air Pro can import information from Cinegy Archove when items are manually put into the playlist via drag and drop operation. In case description column stays empty after Cinegy Archive item is inserted the "Clip Description" field metadata should ...
Cinegy Archive database doesn't require any special procedures for maintaining, just use the basic regular recommendation as for all Microsoft SQL databases, according to their documentation. Refer to the Microdoft support site for more details about cl...
This message is related to Cinegy Archive Service (CAS) multiple connections from the same user settings. This is how this setting looks like during install: To allow multiple connections please do the following: 1) Open directory where CAS is install...
Running Cinegy Archive in the cloud has two general configurations. The first is to merely move to an SQL server running on an instance in Azure or AWS for example. This would mean creating a virtual machine on the cloud platform, installing Windows, i...