Database Backup is a routine operation performed using SQL Server. The best practice is to make backups periodically.

The Cinegy Support team needs a backup to reproduce the problem on our side and, if necessary, to consult a development team to diagnose what has gone wrong.

Follow these steps to perform a backup:

1. Install SQL Management Studio on the SQL Server machine. You can download it from the following link.

2. Perform the backup operation as described in the following guide.

3. Upload the resulting .bak file to the Cinegy FTP.