Also please note: if you use IP address in URL for Workspace launch (in the Internet Browser), you need to use it everywhere in Workspace/CAS settings (CAS service URL, Cinegy Media Service (Thumbnail service) URL, Media URL). And if you use server name - then use it everywhere as well.

- register network shares that refer to the new storage in Cinegy Archive;

- create a new Media Group that will be used to reference the new storage;

- assosiate created network shares with each file type within the created Media Group;

- select the corresponding Media Group in watch folder settings.

If you add network shares that reference the new storage to the existing Media group - the new files will be ingested to both the old and new storage, by the principal of round robin.

For more details please refer to the Cinegy Open documentation,
https://open.cinegy.com/products/archive/15/archive-manager/user-manual/media-storage/types-locations/. 

Please, refer to the following MSDN articles regarding the noise words processing for different Microsoft SQL Server versions:

SQL Server 2016          - https://msdn.microsoft.com/en-us/library/ms142551(v=sql.130).aspx 

SQL Server 2019         - https://docs.microsoft.com/en-us/sql/relational-databases/search/configure-and-manage-stopwords-and-stoplists-for-full-text-search?redirectedfrom=MSDN&view=sql-server-ver15 

SQL Server 2022         -  https://learn.microsoft.com/en-us/sql/relational-databases/search/configure-and-manage-stopwords-and-stoplists-for-full-text-search?view=sql-server-ver16&redirectedfrom=MSDN

The recommended way of new master clip versions generation is using Conform Capturer function. The Conform Capturer ingests existing Sequences into Cinegy Archive and creates a new Roll. 

If you need to avoid the transcoding, you can apply the following workaround:
1. Export the first master clip from Roll to MXF Op1A with the direct transcoding profile.
2. Export the second master clip from Roll to MXF Op1A with the direct transcoding profile. In the result, you will have two video files with different audio tracks.
4. Create CineLink - https://open.cinegy.com/products/convert/24.2/cinelink-file-support/cinelink-file-configuration/#specifying-separate-files-as-a-source and specify which tracks and from which file to take.
5. Import the specified cinelink using the direct transcoding profile.

Make sure the "Disable Shared storage status changing" option is set to 0. In this case it will enable automatic deactivation of a certain location if it reaches the Low Free Space Limit.

Read more about Cinegy File Service in the https://open.cinegy.com/products/archive/15/archive-manager/user-manual/media-storage/file-service/ chapter in the Cinegy Archive manual. 

The operator in Cinegy Desktop can delete Rolls/Clips/etc., but it will only mark corresponding objects as deleted. Neither object itself nor media files are deleted by any action in Cinegy Desktop.

At the 2nd stage the Archive administrator should use Cinegy Archive Manager to review objects marked as deleted and decide to purge them from database. This will only delete the object metadata and media files will become unreferenced.

Only at the 3rd stage the unreferenced media files list can be collected in Cinegy Archive Manager during consistency check and be deleted by Archive operator command.

So, the process of media files deletion in Cinegy products requires several steps to be executed. It cannot be done accidentally and thus it provides enough level of confidence that the action is planned. At the same time, we do not explicitly protect media storages from unauthorized access as this should be done according to the internal company rules. The read-only access may be granted to most of Cinegy Archive users as normal operations do not require any changes on the file level. The file create access should be granted to Convert/Capture/Import operators. Quality building operations also do not require file modification rights as they create a new instance of the media leaving the original one unmodified. File erasing access should be granted only to Cinegy Archive admins to clean up media not referenced any more.

1) recording to this roll is in progress;

2) another user is working with this roll or it's descendants. To check who locks the node go to Cinegy Archive Manager => Nodes Explorer;

3) some objects in the database (e.g. ClipBins, sequences) refer to the descendants of this roll. Right-click the roll in CMD explorer window and go to Media Cleaner, it will show all the objects that use the descendants of this roll.

To enable Description filed export, please set appropriate Checkbox "Inventory" Descriptor, Presets tab in Cinegy Archive Manager. 

Cinegy Archive integration is a separately licensable option that is required for Cinegy Convert to process ingest into/export from Cinegy Archive tasks.

• Close Cinegy Desktop.
• Launch Cinegy Archive Manager and go to "Permissions and Security" tab -> "User activity and objects"
• Choose the "User profiles" tab.
• Find the user profile by name and delete it.
• Start Cinegy Desktop.

This will reset all user settings like Cinegy Desktop windows positions, a list of most recently used objects, etc.

Refer to the Microdoft support site for more details about cleaning the MS SQL server/databases from logs, temp files etc.

During the lifecycle of the production, there are several common tasks to be performed:

• Cleanup of the existing network share from the unused or partially used media files;
• Extending the Cinegy Archive storage with a new network share;
• Controlling the network share free space and preventing it from being fully filled in;
• Re-locating media files to another network share.

Cleaning up of the network share can be performed manually - using the Cinegy Desktop Media Cleaner plug-in.

The Cinegy Archive network shares list can be extended at any time during the lifecycle of the system with new storages. To do so, register the new network share path using the "Media groups, file types" section in Cinegy Archive Manager and assign the corresponding media file type for this storage to be filled in with. The new network share will become automatically accessible and used by all Cinegy Archive clients after their restart.

During the normal operation, Cinegy Archive network shares will be filled in with media files. To keep enough space for ingest operations, it is important to monitor the network share free space and deactivate it when the free space is low. This can be done manually in Cinegy Archive Manager or automatically by the Cinegy File Service (recommended way). Please refer to the "Cinegy File Service" section of the Cinegy Archive manual for more details: https://open.cinegy.com/products/archive/15/archive-manager/user-manual/media-storage/file-service/.

In some specific cases, relocation of media files to the new storage may be required (due to hardware failure, maintenance, etc.). The following procedure is recommended:

1. Prepare a new file server that is at least the same size as the old one.
2. Deactivate the location you want to replace.
3. Copy all the Cinegy Archive-relevant footages to the new server.
4. Replace the network share.
5. Re-activate the location by selecting the "Is Active" checkbox on the "File Path" tab of the "Media groups, file types" form.

In case the procedure is performed carefully, the new file server will be accessible for all Cinegy Archive clients with all media files.

• Check if the TCP/IP protocol is enabled:
1. go to the SQL Server Configuration Manager tool;
2. on the left panel find "Client Protocols" and select it;
3. on the right panel make TCP/IP enabled. For this right-click the "TCP/IP" item on the right panel and choose the "Enable" context menu command.

• Check if the SQL server Browser service is running.

• Check if port 1433, which is used by SQL server, is not blocked by Windows Firewall.

• Сheck if the SQL services are running under the user account with the Administrator rights:
1. go to the SQL Server Configuration Manager tool;
2. select the SQL Server services in the left panel;
3. in the right panel you will see the services – try to run them under the domain Administrator account

Besides, check under which user Cinegy Desktop and the Cinegy Configuration tool are started – check if this user is assigned to access your database. You can check it with via Cinegy Enterprise Manager -> Permissions and Security -> Groups, Users and Assigned Roles.

1. Go to Global Parameters and Settings.
2. In the Global Parameters tab find the fields "Current build" and "Current version". 

https://open.cinegy.com/products/archive/15/archive-manager/user-manual/server-database-settings/global/#database 

To assign a specific Role to a selected User Group do the following:

1) Go to MS SQL Server Management Studio. 
2) Connect to the SQL server instance, then go to Security -> Logins.
3) Find the User or User Group which you would like to add, right click and open the Properties window.
4) Go to the User Mapping tab.
5) In the upper list - select your database and set the flag in the corresponding check box. 
6) In the lower list - select the desired role. 
7) Press OK. 

Please note: This feature should be used with caution as entering the network share path manually may result in the incorrect or inaccessible network share specified! 

1. Make a backup of your database on the old server. Save the backup file.
2. Copy the backup file to the destination server.
3. Restore the database by means of the SQL Server Management Studio, using the Restore Database wizard.

After restoring the database:

• Ensure that the media file location paths are available (Cinegy Archive Manager -> Media storage -> Media groups, file types -> the "Network shares" section).
• Make sure the user rights settings are preserved (Cinegy Archive Manager -> Server and database settings -> Permissions and security -> the "Roles" tab). To renew the user roles assignment, remove the existing user role assigned and add it again (select the user role and press "Delete"; then press "Add" button above).

Descriptors and presets are managed on the corresponding panel launched via the "Descriptors, presets" command from the "Metadata fields" submenu of the database context menu.

While custom descriptors can be added/removed/modified easily without any changes in the Cinegy Archive functionality, there is a set of the so-called system descriptors that should not be touched. There is a special metadata fields set in Cinegy Archive required for internal processing – system fields. They are displayed on a red background. They are mandatory for proper Cinegy Archive functioning, and any changes may lead to system instability.

Please, note: in case your configuration requires system descriptors set changes (like different grouping, naming, etc.), it is recommended to contact support@cinegy.com for technical assistance.

In order to set the "View-only" permission to the selected node you should:

• go to Permissions tab
• click on Access "Modify" field;
• set the "View Only" permission;
• check the "for all descendants" checkbox and press the "Save" button to apply the specified rights to all subnodes.

The steps are the following:

1. Start Cinegy Database Wizard.
2. Open the page "You can upgrade extended procedures".
3. Stop the MS SQL Server service. 
4. Press the "Update" button on the the Cinegy Database Wizard update procedures page.
5. Wait for some time till it shows the MS SQL Server warning, then press "OK". The procedures should be upgraded successfully.
6. Start the SQL server.

We recommend creating and saving the database backup before the update.

• for the user who starts Cinegy Archive Manager and performs the consistency checking operation (at least "read" permission and "write" permission if you want to be able to delete unused files);
• for the user under whom the SQL server services are started ("read" permission is enough).

 The first one is to merely move to an SQL server running on an instance in Azure or AWS for example. This would mean creating a virtual machine on the cloud platform, installing Windows, installing SQL server, etc. as they would normally, and then migrating the database. The customer would need to either make use of a software license deployed on this SQL cloud server or have remote licensing configured to point to a local server with a dongle. This configuration is possible from version 12 of Cinegy Archive and Desktop.

 The second one is if you wish to move to a database service model with a cloud platform such as AWS RDS. Then you would need to move to the latest version of Archive to obtain this support. This model means the cloud platform runs and maintains the SQL server itself, and you merely deploy and manage your database using the standard SQL tools. You do not need to install Windows or SQL server etc in this deployment. You would not be able to have any licenses on the SQL server in this configuration and would need to use a remote license model.

 This is based on just moving the SQL component to the cloud.

The Cinegy Support team needs a backup to reproduce the problem on our side and, if necessary, to consult a development team to diagnose what has gone wrong.

Follow these steps to perform a backup:

1. Install SQL Management Studio on the SQL Server machine. You can download it from the following link.

2. Perform the backup operation as described in the following guide.

3. Upload the resulting .bak file to the Cinegy FTP.

However, you can use the Cinegy File Service which has the functionality of logging events when low free space is reached (e.g., 20%).

This message is recorded in the System event logs, but you might create a scheduled PowerShell script to look for a "low free space" event in this log and send a notification. Something like this: Get-EventLog -LogName Application -Message *low free space*.

This method is explained here: https://learn.microsoft.com/en-us/powershell/module/microsoft.powershell.management/get-eventlog?view=powershell-5.1

3) Unlocking through the "Unlock" command from the context menu in Desktop. It should be done by the same user who locked them. More information is here:
https://open.cinegy.com/products/desktop/25.3/desktop/user-manual/exploring-database/locked-items/

3) The "Unlock nodes" command in the Actions tab of the Nodes Explorer in CAM. This action can be performed by the database admin. It is also possible to unlock all descendants if you select "include all the locked descendants" checkbox. The corresponding article: 
https://open.cinegy.com/products/archive/15/archive-manager/user-manual/nodes-explorer/#actions