Knowledgebase: Cinegy Helpdesk
How to get the best out of Cinegy Helpdesk?
Posted by Polina Fedorova on 19 July 2017 09:22

The basic Cinegy support procedures and workflow are described in the following post: Recommendations on achieving smooth and efficient support process and cooperation are provided throughout.

The following topics are covered:

- support cases;
- ways to request support;
- new user registration in Cinegy Helpdesk;
- using Cinegy Helpdesk live chat;
- understanding Cinegy Helpdesk ticket fields;
- processing the ticket according to SLA;
- Feature Requests processing;
- Cinegy Support Tools.

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