The basic Cinegy support procedures and workflow are described in the following post: https://open.cinegy.com/posts/2017-02-28-techcon2017-cinegy-helpdesk/. Recommendations on achieving smooth and efficient support process and cooperation are provided throughout.

The following topics are covered:

- support cases;
- ways to request support;
- new user registration in Cinegy Helpdesk;
- using Cinegy Helpdesk live chat;
- understanding Cinegy Helpdesk ticket fields;
- processing the ticket according to SLA;
- Feature Requests processing;
- Cinegy Support Tools.