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<title><![CDATA[Cinegy GmbH]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/]]></link>
<description />
<generator><![CDATA[Kayako fusion v4.71.2]]></generator>
<item>
<title><![CDATA[What is Cinegy TS Analyzer?]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/130]]></link>
<guid isPermaLink="false"><![CDATA[9b8619251a19057cff70779273e95aa6]]></guid>
<pubDate><![CDATA[Thu, 21 Jun 2018 09:16:07 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Cinegy TS Analyzer is a lightweight tool, which can be useful to analyze an incoming live stream when you experience RTP skips, for example. The tool itself and details on its use are available on the Cinegy github:&nbsp;https://github.com/Cinegy/TsAnalys...]]></description>
<content:encoded><![CDATA[<p>Cinegy TS Analyzer is a lightweight tool, which can be useful to analyze an incoming live stream when you experience RTP skips, for example. The tool itself and details on its use are available on the Cinegy github:&nbsp;<a href="https://github.com/Cinegy/TsAnalyser">https://github.com/Cinegy/TsAnalyser</a>.&nbsp;&nbsp;</p>
<p>TS Analyzer listens to RTP stream&nbsp;and allows&nbsp;to view inbound network, RTP and TS packet details. You can check out a .TS file and scan through it - just drag/drop the .TS file onto the EXE. It makes possible to view into the service description tables, and decode a teletext stream.You can print live Teletext decoding, and you can use the tool to generate input logs for 'big data' analysis.</p>
<p>With its integrated telemetry options, you can stream quality metrics into the Cinegy cloud (or your own).</p>
<p>Cinegy TS Analyzer&nbsp;needs .NET 4.5 to be installed.</p>
<p>&nbsp;</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[NVENC - Hardware-Accelerated Video Encoding]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/122]]></link>
<guid isPermaLink="false"><![CDATA[a0a080f42e6f13b3a2df133f073095dd]]></guid>
<pubDate><![CDATA[Wed, 06 Jun 2018 08:02:22 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[NVIDIA GPUs - beginning with the Kepler generation - contain a&nbsp;hardware-based encoder (referred to as NVENC)&nbsp;which provides fully-accelerated hardware-based video encoding and is independent of graphics performance. With complete encoding (which...]]></description>
<content:encoded><![CDATA[<p>NVIDIA GPUs - beginning with the Kepler generation - contain a&nbsp;<strong>hardware-based encoder (referred to as NVENC)</strong>&nbsp;which provides fully-accelerated hardware-based video encoding and is independent of graphics performance. With complete encoding (which is computationally complex) offloaded to NVENC, the graphics engine and the CPU are free for other operations. For example, in a game recording scenario, encoding being completely offloaded to NVENC makes the graphics engine bandwidth fully available for game rendering.</p>
<table class="table table-bordered">
<thead>
<tr class="warning"><th rowspan="2">GPU</th><th colspan="2">H.264 (AVCHD) YUV&nbsp;4:2:0</th><th colspan="2">H.264 (AVCHD) YUV&nbsp;4:4:4</th><th colspan="2">H.264 (AVCHD) LOSSLESS</th><th colspan="2">H.265 (HEVC) YUV&nbsp;4:2:0</th><th colspan="2">H.265 (HEVC) YUV&nbsp;4:4:4</th><th colspan="2">H.265 (HEVC) LOSSLESS</th></tr>
<tr>
<td class="warning">MAX Color</td>
<td class="warning">MAX Res.</td>
<td class="warning">MAX Color</td>
<td class="warning">MAX Res.</td>
<td class="warning">MAX Color</td>
<td class="warning">MAX Res.</td>
<td class="warning">MAX Color</td>
<td class="warning">MAX Res.</td>
<td class="warning">MAX Color</td>
<td class="warning">MAX Res.</td>
<td class="warning">MAX Color</td>
<td class="warning">MAX Res.</td>
</tr>
</thead>
<tbody>
<tr>
<td>Kepler</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td>N/A</td>
<td>N/A</td>
<td>N/A</td>
<td>N/A</td>
<td>N/A</td>
<td>N/A</td>
<td>N/A</td>
<td>N/A</td>
<td>N/A</td>
<td>N/A</td>
</tr>
<tr>
<td>Maxwell (1st Gen)*</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td>N/A</td>
<td>N/A</td>
<td>N/A</td>
<td>N/A</td>
<td>N/A</td>
<td>N/A</td>
</tr>
<tr>
<td>Maxwell (2nd Gen)</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td>N/A</td>
<td>N/A</td>
<td>N/A</td>
<td>N/A</td>
</tr>
<tr>
<td>Maxwell (GM206)</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
</tr>
<tr>
<td>Pascal</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">10-bit</td>
<td class="success">8192 x 8192**</td>
<td class="success">10-bit</td>
<td class="success">8192 x 8192**</td>
<td class="success">10-bit</td>
<td class="success">8192 x 8192**</td>
</tr>
<tr>
<td>Volta</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">10-bit</td>
<td class="success">8192 x 8192</td>
<td class="success">10-bit</td>
<td class="success">8192 x 8192</td>
<td class="success">10-bit</td>
<td class="success">8192 x 8192</td>
</tr>
</tbody>
</table>
<p>More datails at&nbsp;<a href="https://developer.nvidia.com/nvidia-video-codec-sdk">https://developer.nvidia.com/nvidia-video-codec-sdk</a></p>]]></content:encoded>
</item>
<item>
<title><![CDATA[How to add new storage to Cinegy Archive so that existing watch f...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/133]]></link>
<guid isPermaLink="false"><![CDATA[9fc3d7152ba9336a670e36d0ed79bc43]]></guid>
<pubDate><![CDATA[Wed, 04 Jul 2018 08:17:48 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[In order to add new storage that should be used only when specified explicitly in watch folder settings the following steps should be performed:
- register network shares that refer to the new storage in Cinegy Archive;
- create a new Media Group that w...]]></description>
<content:encoded><![CDATA[<p>In order to add new storage that should be used only when specified explicitly in watch folder settings the following steps should be performed:</p>
<p>- register network shares that refer to the new storage in Cinegy Archive;</p>
<p>- create a new Media Group that will be used to reference the new storage;</p>
<p>- assosiate created network shares with each file type within the created Media Group;</p>
<p>- select the corresponding Media Group in watch folder settings.</p>
<p>If you add network shares that reference the new storage to the existing Media group - the new files will be ingested to both the old and new storage, by the principal of round robin.</p>
<p><br />For more details please refer to the Cinegy Open documentation,<br /><a href="https://open.cinegy.com/products/archive/15/archive-manager/user-manual/media-storage/types-locations/">https://open.cinegy.com/products/archive/15/archive-manager/user-manual/media-storage/types-locations/</a>.&nbsp;</p>]]></content:encoded>
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<item>
<title><![CDATA[How to add to the Roll having the original audio an audio track f...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/110]]></link>
<guid isPermaLink="false"><![CDATA[5f93f983524def3dca464469d2cf9f3e]]></guid>
<pubDate><![CDATA[Fri, 18 May 2018 12:15:47 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[The Cinegy Archive master clip itself does not allow the replacement or addition of media tracks. Although it is possible to generate a new copy of the media with the required tracks layout.
The recommended way of new master clip versions generation&nbsp...]]></description>
<content:encoded><![CDATA[<p>The Cinegy Archive master clip itself does not allow the replacement or addition of media tracks. Although it is possible to generate a new copy of the media with the required tracks layout.</p>
<p>The recommended way of new master clip versions generation&nbsp;is using Conform Capturer function. The Conform Capturer ingests existing Sequences into Cinegy Archive and creates a new Roll.&nbsp;</p>
<p>If you need to avoid the transcoding, you can apply the following workaround:<br />1. Export the first master clip from Roll to MXF Op1A with the direct transcoding profile.<br />2. Export the second master clip from Roll to MXF Op1A with the direct transcoding profile. In the&nbsp;result, you will have two video files with different audio tracks.<br />4. Create CineLink - <a href="https://open.cinegy.com/products/convert/24.2/cinelink-file-support/cinelink-file-configuration/#specifying-separate-files-as-a-source">https://open.cinegy.com/products/convert/24.2/cinelink-file-support/cinelink-file-configuration/#specifying-separate-files-as-a-source</a>&nbsp;and specify which tracks and from which file to take.<br />5. Import the specified cinelink using the direct transcoding profile.</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[What lowest bitrate could be set when using the DANIEL2 codec for...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/112]]></link>
<guid isPermaLink="false"><![CDATA[7f6ffaa6bb0b408017b62254211691b5]]></guid>
<pubDate><![CDATA[Tue, 22 May 2018 10:08:01 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[GPU offloading (hardware acceleration) is available for Daniel2 4:2:2 formats. Other formats&nbsp;are&nbsp;CPU-based.
Cinegy recommends using the following bitrates for Daniel2 format:  - UHD p50 4:2:0 8 bit: 600 Mbit/sec - UHD p50 4:2:0 10 bit: 800 Mbit...]]></description>
<content:encoded><![CDATA[<p>GPU offloading (hardware acceleration) is available for Daniel2 4:2:2 formats. Other formats&nbsp;are&nbsp;CPU-based.</p>
<p>Cinegy recommends using the following bitrates for Daniel2 format:<br /> <br /> - UHD p50 4:2:0 8 bit: 600 Mbit/sec<br /> - UHD p50 4:2:0 10 bit: 800 Mbit/sec<br /> - UHD p50 4:2:2 8 bit: 800 Mbit/sec<br /> - UHD p50 4:2:2 10 bit: 1 Gbit/sec<br /> <br />Please, note that HDR is only possible in 10-bit formats.</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[Specific connectors mapping scheme of Blackmagic Decklink BMDL Du...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/145]]></link>
<guid isPermaLink="false"><![CDATA[2b24d495052a8ce66358eb576b8912c8]]></guid>
<pubDate><![CDATA[Wed, 19 Sep 2018 12:45:31 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[The BlackMagic-design Decklink BMDL Duo2 and Quad2* cards have specific architecture.
These cards have &ldquo;4/8 independent 3G-SDI connections&rdquo;. That does not mean that they have 4/8 independent 3G-SDI full-duplex channels, but just 4/8 connector...]]></description>
<content:encoded><![CDATA[<p>The BlackMagic-design Decklink BMDL Duo2 and Quad2* cards have specific architecture.</p>
<p>These cards have &ldquo;4/8 independent 3G-SDI connections&rdquo;. That does not mean that they have 4/8 independent 3G-SDI full-duplex channels, but just 4/8 connectors which can be configured according to their direction.</p>
<p>The default configuration for Duo2 - 2 full duplex channels (2 Inputs and 2 Outputs). The default configuration for Quad2 - 4 full duplex channels (4 Inputs and 4 Outputs).</p>
<p>Besides, you may configure 4/8 simultaneous Outputs or 4/8 simultaneous 3G Inputs using the Blackmagic Desktop Video setup application.</p>
<p>After the restart of the machine, the part of the Blackmagic driver, which is making the selected non-default configuration of connectors, starts rather late.</p>
<p>If Cinegy applications and services, which use these cards started earlier, they may try to initialize the not configured yet card and fail because some card channels are not ready yet.</p>
<p>As a workaround, you may define the Delayed Startup type for Cinegy services or start Cinegy services or the application manually.</p>
<p>&nbsp; ** The Quad 2 card has the same architecture as Duo2, but 8 connectors (4 full duplex channels in the default configuration)</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[What is the difference between the Best Performance, High Quality...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/132]]></link>
<guid isPermaLink="false"><![CDATA[65ded5353c5ee48d0b7d48c591b8f430]]></guid>
<pubDate><![CDATA[Mon, 02 Jul 2018 08:52:09 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[The difference between presets is the level to which the video is compressed, and correspondingly, the different level of hardware consumption. For the 'Best performance' preset, the video is compressed by the MPEG-2 codec to a lower bitrate, so the hardw...]]></description>
<content:encoded><![CDATA[<p>The difference between presets is the level to which the video is compressed, and correspondingly, the different level of hardware consumption. For the 'Best performance' preset, the video is compressed by the MPEG-2 codec to a lower bitrate, so the hardware consumption is lower and less disk space is required. If 'High quality' preset is chosen, the video is compressed by the H.264 codec to an average bitrate compared to other presets, which leads to a considerable consumption of hardware. The 'Uncompressed' preset is designed to produce uncompressed video with minimal CPU usage during processing.</p>
<p>The basic concept is compression - the ratio of the compressed frame size to the uncompressed one. Based on this value, the bitrate is calculated.</p>
<p>The table of compression presets and corresponding bitrates (videoformats):</p>
<p>&nbsp;<img src="blob:https://www.pinterest.com/67660310-6688-419d-bd7f-3e4d72957faf" alt="" /><img src="https://i.pinimg.com/564x/21/77/ad/2177ad08f442186016fcbe6bc8360cbd.jpg" alt="" width="976" height="701" /></p>]]></content:encoded>
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<item>
<title><![CDATA[What to do if the UTC time codes in the Cinegy Air as-run logs do...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/160]]></link>
<guid isPermaLink="false"><![CDATA[b73ce398c39f506af761d2277d853a92]]></guid>
<pubDate><![CDATA[Thu, 28 Mar 2019 09:05:05 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[Cinegy chose to move to UTC because it fixed a lot of issues to do with daylight saving, etc. The Date/time of the event is now stored according to ISO 8601 standards in the logs.
Our as-run logs are output in comma-separated values format&nbsp;to allow ...]]></description>
<content:encoded><![CDATA[<p>Cinegy chose to move to UTC because it fixed a lot of issues to do with daylight saving, etc. The Date/time of the event is now stored according to ISO 8601 standards in the logs.</p>
<p>Our as-run logs are output in comma-separated values format&nbsp;to allow their use in spreadsheets and other software. If the date field is correctly identified as such, importing the log into spreadsheets gives the correct date value as a number.</p>
<p>By adding a&nbsp;column to that spreadsheet next to the date column, setting the format for that column to an appropriate date/time format, and adding 0.229 (e.g. for India) to the numeric value, the correct UTC date/time will appear.&nbsp;</p>
<p>This would not be the only solution. The file in comma-separated values format can be written to any location.&nbsp;A&nbsp;competent script programmer can create a script&nbsp;that monitors that location: when a log file arrives the date column can then be manipulated as required.&nbsp;</p>]]></content:encoded>
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<item>
<title><![CDATA[NVDEC - Hardware-Accelerated Video Decoding]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/123]]></link>
<guid isPermaLink="false"><![CDATA[202cb962ac59075b964b07152d234b70]]></guid>
<pubDate><![CDATA[Wed, 06 Jun 2018 08:04:26 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[NVIDIA GPUs contain a&nbsp;hardware-based decoder&nbsp;(referred to as NVDEC) which provides fully-accelerated hardware-based video decoding for several popular codecs. With complete decoding offloaded to NVDEC, the graphics engine and the CPU are free fo...]]></description>
<content:encoded><![CDATA[<p>NVIDIA GPUs contain a&nbsp;<strong>hardware-based decoder</strong>&nbsp;(referred to as NVDEC) which provides fully-accelerated hardware-based video decoding for several popular codecs. With complete decoding offloaded to NVDEC, the graphics engine and the CPU are free for other operations. NVDEC supports much faster than real-time decoding which makes it suitable to be used for transcoding applications, in addition to video playback applications.</p>
<p>NVDECODE API enables software developers to configure this dedicated hardware video decoder. This dedicated accelerator supports hardware-accelerated decoding of the following video codecs on the Windows platform:&nbsp;<strong>MPEG-2, VC-1, H.264 (AVCHD), H.265 (HEVC), VP8, VP9</strong>&nbsp;(see table below for codec support for each GPU generation).</p>
<table class="table table-bordered">
<thead>
<tr class="warning"><th rowspan="2">GPU</th><th colspan="2">H.265 (HEVC)</th><th colspan="2">H.264 (AVCHD)</th><th colspan="2">MPEG-2</th></tr>
<tr>
<td class="warning">MAX Color</td>
<td class="warning">MAX Res.</td>
<td class="warning">MAX Color</td>
<td class="warning">MAX Res.</td>
<td class="warning">MAX Color</td>
<td class="warning">MAX Res.</td>
</tr>
</thead>
<tbody>
<tr>
<td>Kepler</td>
<td>N/A</td>
<td>N/A</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4080 x 4080</td>
</tr>
<tr>
<td>Maxwell (1st Gen)*</td>
<td>N/A</td>
<td>N/A</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4080 x 4080</td>
</tr>
<tr>
<td>Maxwell (2nd Gen)</td>
<td>N/A</td>
<td>N/A</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4080 x 4080</td>
</tr>
<tr>
<td>Maxwell (GM206)</td>
<td class="success">10-bit</td>
<td class="success">4096 x 2304</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4080 x 4080</td>
</tr>
<tr>
<td>Pascal</td>
<td class="success">12-bit</td>
<td class="success">8192 x 8192**</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4080 x 4080</td>
</tr>
<tr>
<td>Volta</td>
<td class="success">12-bit</td>
<td class="success">8192 x 8192</td>
<td class="success">8-bit</td>
<td class="success">4096 x 4096</td>
<td class="success">8-bit</td>
<td class="success">4080 x 4080</td>
</tr>
</tbody>
</table>
<p>More details at&nbsp;<a href="https://developer.nvidia.com/nvidia-video-codec-sdk">https://developer.nvidia.com/nvidia-video-codec-sdk</a></p>]]></content:encoded>
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<title><![CDATA[How to correct audio in Cinegy Desktop if it was recorded on a ca...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/158]]></link>
<guid isPermaLink="false"><![CDATA[06409663226af2f3114485aa4e0a23b4]]></guid>
<pubDate><![CDATA[Mon, 21 Jan 2019 09:08:59 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[For sound normalizing you can use a normalizer in Cinegy Air.
To send audio from the Sequence to external software and back to the Sequence after correcting it, you can&nbsp;export only the audio track to WAV from the sequence, edit, re-ingest, and add i...]]></description>
<content:encoded><![CDATA[<p>For sound normalizing you can use a normalizer in Cinegy Air.</p>
<p><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #333333;">To send audio from the Sequence to external software and back to the Sequence after correcting it, you can&nbsp;export only the audio track to WAV from the sequence, edit, re-ingest, and add it to&nbsp;the sequence as an additional audio track. </span></p>
<p><span style="font-size: 10.5pt; font-family: 'Verdana',sans-serif; color: #333333;">Then delete the original sound.</span></p>
<p>For the third-party solutions please refer to:&nbsp;<a href="https://www.telosalliance.com/file-based-audio-processing/audio-automation-for-enterprise/minnetonka-audiotools-server">https://www.telosalliance.com/file-based-audio-processing/audio-automation-for-enterprise/minnetonka-audiotools-server</a>&nbsp;or&nbsp;<a href="https://www.magix.com/ca/music-editing/sound-forge/">https://www.magix.com/ca/music-editing/sound-forge/</a></p>]]></content:encoded>
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<item>
<title><![CDATA[What does the ERROR: Cannot initialize playout. Code = 0x80004005...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/155]]></link>
<guid isPermaLink="false"><![CDATA[2a79ea27c279e471f4d180b08d62b00a]]></guid>
<pubDate><![CDATA[Mon, 12 Nov 2018 15:41:39 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[Code = 0x80004005 could indicate that there is some hardware/driver-related problem:- selected SDI card is absent (additional information returns);- SDI driver is wrong (sometimes additional version-related information returns);- the license is absent (ad...]]></description>
<content:encoded><![CDATA[<p>Code = 0x80004005 could indicate that there is some hardware/driver-related problem:<br />- selected SDI card is absent (additional information returns);<br />- SDI driver is wrong (sometimes additional version-related information returns);<br />- the license is absent (additional information returns);<br />- Video effect accelerator GPU codec is not supported;<br />- Feedback GPU codec is not supported;<br />- Output video GPU encoder is not supported.</p>
<p>In case the corresponding log file does not provide additional information about the issue reason a new ticket should be raised via Helpdesk with a report generated by the latest Cinegy Reporting Tool&nbsp;<a href="https://open.cinegy.com/products/support-tools/24.4/reporting-tool/">https://open.cinegy.com/products/support-tools/24.4/reporting-tool/</a>&nbsp;attached.</p>]]></content:encoded>
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<title><![CDATA[Is it possible to export sequences using the Direct Transcoding M...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/109]]></link>
<guid isPermaLink="false"><![CDATA[2723d092b63885e0d7c260cc007e8b9d]]></guid>
<pubDate><![CDATA[Fri, 18 May 2018 11:30:43 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Export of sequences from Cinegy Desktop with the help of Direct Transcoding is not supported. The sequence can contain clips with different types of compression, as well as objects such as Title, effects, etc. Therefore, the Direct Transcoding mode is onl...]]></description>
<content:encoded><![CDATA[<p>Export of sequences from Cinegy Desktop with the help of Direct Transcoding is not supported. The sequence can contain clips with different types of compression, as well as objects such as Title, effects, etc. Therefore, the Direct Transcoding mode is only supported for the export of complete master clips from the Roll.</p>]]></content:encoded>
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<title><![CDATA[Input priority as Live Source]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/161]]></link>
<guid isPermaLink="false"><![CDATA[bd4c9ab730f5513206b999ec0d90d1fb]]></guid>
<pubDate><![CDATA[Fri, 10 Jan 2020 09:37:08 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[Cinegy Playout engine supports various types of input signals that can be used as a Live item source.
Scenario 1.&nbsp;Only RTP/UDP/SRT input is configured
To set up the RTP/UDP/SRT input signal a separate tab is used in Playout configurator.
To&nbsp;u...]]></description>
<content:encoded><![CDATA[<p>Cinegy Playout engine supports various types of input signals that can be used as a Live item source.</p>
<p><strong>Scenario 1.&nbsp;Only RTP/UDP/SRT input is configured</strong></p>
<p>To set up the RTP/UDP/SRT input signal a separate tab is used in Playout configurator.</p>
<p>To&nbsp;use the IP signal as the live feed, the "Enable RTP/UDP input" option should be selected. The source URL specified in the configuration will be used as default for the Live item.</p>
<p><img src="https://i.pinimg.com/564x/b7/d6/b4/b7d6b460749a11fcdc8a843bdd825aaa.jpg" alt="" width="366" height="521" />&nbsp;<img src="https://i.pinimg.com/564x/70/4c/b1/704cb10e11d5152e6e933a5c7f2b0f77.jpg" alt="" width="366" height="521" /></p>
<p>In the playlist create a Live item and open its properties by selecting the "Item properties&hellip;" command from the context menu and switching to the "Parameters" tab.</p>
<p><img src="https://i.pinimg.com/originals/71/b3/50/71b350092b8a97307978ea6a98423695.png" alt="" width="1158" height="753" /></p>
<p>If the Live item is launched with such parameters and without a configured Input device in the Playback tab, the default RTP/UDP/SRT input (rtp://@239.168.10.140:1234) will be used as the source.</p>
<p>A specific&nbsp;RTP/UDP/SRT live source can be defined for the Live item in item parameters. For this select the checkbox "RTP/UDP Live Source" and define the URL:</p>
<p><img src="https://i.pinimg.com/564x/53/38/85/5338858832aeab183bc0e1bfce066c13.jpg" alt="" width="363" height="429" /></p>
<p>In this case the predefined&nbsp;rtp://@239.168.10.136:1235 will be used instead of the default&nbsp;rtp://@239.168.10.140:1234.</p>
<p><strong>Scenario 2. Several input signals are configured.</strong></p>
<p>Add Inputs on the "Playback" tab and&nbsp;RTP/UDP/SRT input on the &ldquo;RTP input&rdquo; tab:</p>
<p><img src="blob:https://www.pinterest.com/07a31026-67c1-4d8b-a164-e744006351b9" alt="" /><img src="https://i.pinimg.com/564x/d1/54/c1/d154c16e25e92272809f95d57b669fff.jpg" alt="" width="366" height="521" />&nbsp;<img src="https://i.pinimg.com/564x/70/4c/b1/704cb10e11d5152e6e933a5c7f2b0f77.jpg" alt="" width="366" height="521" /></p>
<p>In the playlist create a Live item and open its properties&nbsp;by selecting the "Item properties&hellip;" command from the context menu and switching to the "Parameters" tab.</p>
<p><img src="https://i.pinimg.com/564x/ff/cf/99/ffcf99591b9985c1f17dc0c9f051b59b.jpg" alt="" width="363" height="429" /></p>
<p>As far as Input devices are configured on the "Playback" tab, the Live source for such item will be the device the number of which is specified in the Input number field (in this case - AJA Input).</p>
<p>To use NDI Input, specify "1" in the Input number.</p>
<p><em><strong>Comment:</strong> Cinegy Studio doesn&rsquo;t support the Input number property for Live items. The first configured input device is always used.&nbsp;</em></p>
<p>&nbsp;If the checkbox "RTP/UDP Live Source" is selected and the corresponding URL&nbsp;is defined, the RTP Input will be used as an input source for the Live item.</p>
<p>&nbsp;<img src="blob:https://www.pinterest.com/83910513-fbaa-40a4-adca-302635a196d2" alt="" /><img src="https://i.pinimg.com/564x/53/38/85/5338858832aeab183bc0e1bfce066c13.jpg" alt="" width="363" height="429" /></p>
<p>&nbsp;</p>]]></content:encoded>
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<title><![CDATA[Is there any DB packaging procedure that will delete any old unwa...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/108]]></link>
<guid isPermaLink="false"><![CDATA[a3c65c2974270fd093ee8a9bf8ae7d0b]]></guid>
<pubDate><![CDATA[Fri, 18 May 2018 11:09:40 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Cinegy Archive database doesn't require any special procedures for maintaining, just use the basic regular recommendation as for all&nbsp;Microsoft SQL databases, according to their documentation.
Refer to the Microdoft support site for more details abou...]]></description>
<content:encoded><![CDATA[<p>Cinegy Archive database doesn't require any special procedures for maintaining, just use the basic regular recommendation as for all&nbsp;Microsoft SQL databases, according to their documentation.</p>
<p>Refer to the Microdoft support site for more details about cleaning the MS SQL server/databases from logs, temp files etc.</p>
<p>&nbsp;</p>]]></content:encoded>
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<title><![CDATA[Is additional local storage for temporary files necessary when sa...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/111]]></link>
<guid isPermaLink="false"><![CDATA[698d51a19d8a121ce581499d7b701668]]></guid>
<pubDate><![CDATA[Tue, 22 May 2018 10:01:22 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[No, capturing directly to the network storage is the standard way to use Capture with Cinegy Archive.
It also has additional stability protection against the short-term network disconnection, so there is no need for a local copy when network conditions a...]]></description>
<content:encoded><![CDATA[<p>No, capturing directly to the network storage is the standard way to use Capture with Cinegy Archive.</p>
<p>It also has additional stability protection against the short-term network disconnection, so there is no need for a local copy when network conditions are expected to be stable.</p>
<p>The main requirement is that your network and storage should provide the sufficient performance and bandwidth for writing the required media in real time.</p>]]></content:encoded>
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<title><![CDATA[Use of Remote Desktop Protocol (RDP) with Cinegy Title Editor]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/170]]></link>
<guid isPermaLink="false"><![CDATA[149e9677a5989fd342ae44213df68868]]></guid>
<pubDate><![CDATA[Mon, 09 Nov 2020 14:39:07 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[In some cases, users employ Remote Desktop Protocol (RDP) client software to connect to another computer over a network connection while the other computer runs Cinegy software.
RDP client processes the received commands and displays images using its gra...]]></description>
<content:encoded><![CDATA[<p>In some cases, users employ Remote Desktop Protocol (RDP) client software to connect to another computer over a network connection while the other computer runs Cinegy software.</p>
<p>RDP client processes the received commands and displays images using its graphics subsystem. Generally, the Cinegy Title engine can work normally through RDP, but we do not recommend using it when working with Cinegy Title Editor. The Microsoft Remote Display Adapter does not support some DirectX (DirectDraw) features. We recommend using other remote access tools instead: AnyDesk, Chrome Remote Desktop, TeamViewer, etc.</p>
<p>In addition, Cinegy released its Cinegize remote monitoring product, capable of real-time display of all resolutions up to 8K.</p>
<p>Due to some protocol limitations related to GPU acceleration, RDP implies some restrictions. RDP uses a virtual video adapter that may work incorrectly (even crash) - the video card/system must be able to create BGRA surfaces, and in most cases, there is an error in RDP.</p>
<p>More information about BGRA Scan-Out Support you may find in&nbsp;<a href="https://docs.microsoft.com/en-us/windows-hardware/drivers/display/bgra-scan-out-support">https://docs.microsoft.com/en-us/windows-hardware/drivers/display/bgra-scan-out-support</a></p>
<h1 id="bgra-scan-out-support">&nbsp;</h1>]]></content:encoded>
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<title><![CDATA[How to record the on-air signal into a file in Cinegy Air?	]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/142]]></link>
<guid isPermaLink="false"><![CDATA[a8baa56554f96369ab93e4f3bb068c22]]></guid>
<pubDate><![CDATA[Wed, 05 Sep 2018 11:53:06 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[The solution for the customer who wants to&nbsp;record the signal to the on-air automatically in a file is to use Cinegy Capture with SharedRAM to exchange the frames - Secondary Events may start/stop the recording. However, you need to have an extra&nbsp...]]></description>
<content:encoded><![CDATA[<p>The solution for the customer who wants to&nbsp;record the signal to the on-air automatically in a file is to use Cinegy Capture with SharedRAM to exchange the frames - Secondary Events may start/stop the recording. However, you need to have an extra&nbsp;license for Capture.</p>]]></content:encoded>
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<title><![CDATA[How to output the Cinegy Multiviewer grid over SDI? ]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/168]]></link>
<guid isPermaLink="false"><![CDATA[006f52e9102a8d3be2fe5614f42ba989]]></guid>
<pubDate><![CDATA[Fri, 24 Apr 2020 17:18:13 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[
Cinegy suggests a good solution that will make Cinegy Multiviewer output its grid over SDI as easily as it does over IP or NDI. To have an SDI output option, the only thing you need is Cinegy Multiviewer and Cinegy Encode &ndash; a Cinegy Playout that a...]]></description>
<content:encoded><![CDATA[<div class="paragraph">
<p>Cinegy suggests a good solution that will make Cinegy Multiviewer output its grid over SDI as easily as it does over IP or NDI. To have an SDI output option, the only thing you need is Cinegy Multiviewer and Cinegy Encode &ndash; a Cinegy Playout that acts as a multi-channel software stream encoder/decoder.</p>
<p><span style="color: #808080; background-color: #ffffff;"><em><strong>NOTE</strong>: This scenario uses a Shared RAM input/output, so the Cinegy Multiviewer and Cinegy Playout instances must be installed on the same PC. </em></span></p>
<p>To configure and run this scenario, follow the steps:</p>
<p>1. On the &ldquo;Input settings&rdquo; tab of the Cinegy Multiviewer Configurator, define the input source according to your needs.</p>
<p>2. Go to the &ldquo;Output settings&rdquo; tab and add a Shared RAM output, where define its name and select the appropriate video format.</p>
<p><span style="color: #808080;"><em><span style="background-color: #ffffff;"><strong>TIP</strong>: The &ldquo;Global namespace&rdquo; option should be enabled for sharing between several users on the machine, or between applications and services. With this option enabled, the application should be launched using the "Run as administrator" command.</span></em></span></p>
<p><span style="color: #808080;"><em><span style="background-color: #ffffff;"><strong>TIP</strong>: For testing purposes,&nbsp; you can enable a Windows Output on the &ldquo;Output settings&rdquo; tab and run Cinegy Multiviewer to display your current output.</span></em></span></p>
<p>3.&nbsp;On the "Playback" tab of the Cinegy Playout Configurator, define the Player mode corresponding to the Video format you specified in Cinegy Multiviewer (on step 2).</p>
<p>4.&nbsp;&nbsp;From the list of available Input devices select Shared RAM input device and indicate the name defined in Cinegy Multiviewer (as in step 2).</p>
<p><span style="color: #808080;"><em><strong>TIP</strong>: The &ldquo;Global namespace&rdquo; option should be enabled for sharing between several users on the machine, or between applications and services. With this option enabled, the application should be launched using the "Run as administrator" command.</em></span></p>
<p>5. From the list of supported Output devices select the one corresponding to&nbsp;your SDI card (in our example - AJA Output):</p>
</div>
<div class="paragraph">
<p><img src="https://i.pinimg.com/736x/84/9f/7a/849f7aac813dc1689a9bc746005660c5.jpg" alt="" width="478" height="300" /></p>
<p>and define appropriate SDI card settings:</p>
<p><img src="https://i.pinimg.com/originals/ca/73/aa/ca73aa4a5b923177d81edad705ec3a51.png" alt="" width="444" height="278" /></p>
<p>Refer to&nbsp;<a href="https://open.cinegy.com/products/air/24.1/system-recommendations/cinegy-air-and-cinegy-title/#input-and-output-boards-recommendations">https://open.cinegy.com/products/air/24.1/system-recommendations/cinegy-air-and-cinegy-title/#input-and-output-boards-recommendations</a>&nbsp;for the list of supported boards and recommended drivers.</p>
<p><img src="https://i.pinimg.com/originals/eb/41/57/eb4157a969bef023478f99cd32ff841d.png" alt="" width="1029" height="718" /></p>
<div class="paragraph">
<p>6. On the "General" tab of the Cinegy Playout Configurator, select "On start immediately switch to live" checkbox:</p>
</div>
<div class="paragraph">
<p><img src="https://i.pinimg.com/736x/c2/c2/5e/c2c25e553bea75c59d517f23d06e4b22.jpg" alt="" width="366" height="553" /></p>
</div>
<p>7. Having finished setting up the Playout configuration, restart the corresponding instance to apply the new configuration settings.</p>
<p>The following screenshot displays the scenario with the AJA board used as an output:</p>
<p><img src="https://i.pinimg.com/564x/9e/f6/18/9ef61893baa7ee645275305f174bc5f7.jpg" alt="" width="563" height="444" /></p>
<p>&nbsp;</p>
</div>
<div class="imageblock">&nbsp;</div>]]></content:encoded>
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<title><![CDATA[Is it possible to view the Cinegy Air preview streams outside the...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/183]]></link>
<guid isPermaLink="false"><![CDATA[cedebb6e872f539bef8c3f919874e9d7]]></guid>
<pubDate><![CDATA[Fri, 12 Nov 2021 08:29:53 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[The Cinegy Playout engine generates the playout preview and cued preview feedback streams for control applications such as the Cinegy Air control and Cinegy Studio control.
Since Cinegy Air v21 the playout engine generates the feedback stream using SRT p...]]></description>
<content:encoded><![CDATA[<p>The Cinegy Playout engine generates the playout preview and cued preview feedback streams for control applications such as the Cinegy Air control and Cinegy Studio control.</p>
<p>Since Cinegy Air v21 the playout engine generates the feedback stream using SRT protocol and also supports the ability for anyone to request the "preview stream".</p>
<p>In the "Playback" tab of the Cinegy Playout configurator select the video codec to be used for this preview stream.&nbsp;For example, select the H.264 codec to get a few megabits of reduced-scale feedback stream.</p>
<p>&nbsp;<img src="https://i.pinimg.com/564x/42/3d/10/423d10ce9fee54fd719d8144b3aad3d3.jpg" alt="Playout_config" width="487" height="560" /></p>
<p>The SRT feedback stream can be viewed in any SRT-supporting application.</p>
<p>In your application define the SRT URL address as follows:&nbsp;<em>srt://&lt;StreamIP&gt;:&lt;Port&gt;</em>, where</p>
<p><strong>StreamIP</strong> &ndash; defines the IP address of the machine transmitting the SRT stream;</p>
<p><strong>Port</strong> &ndash; should be set to <em>5421+N</em> for&nbsp;playout preview or <em>5471+N</em> for cued preview; where <em>N</em> is the zero-based Playout engine instance number.</p>
<p>For example, if you have Cinegy Air engine #0 on a machine with IP 192.168.0.1, in Cinegy Multiviewer you can define MPEG-TS input URL as <em>srt://192.168.0.1:5421</em> to get the&nbsp;playout preview stream and <em>srt://192.168.0.1:5471</em> for cued preview; the result will be as follows:&nbsp;</p>
<p>&nbsp;<img src="https://i.pinimg.com/originals/c6/df/69/c6df69ac5aef0f42dd2193a24bfab9ce.jpg" alt="" width="1000" height="717" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>]]></content:encoded>
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<title><![CDATA[What is the role of Queue Size in solving reading performance iss...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/164]]></link>
<guid isPermaLink="false"><![CDATA[fa7cdfad1a5aaf8370ebeda47a1ff1c3]]></guid>
<pubDate><![CDATA[Tue, 25 Feb 2020 12:17:41 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[The Queue Size option defines the maximum video buffer size on the playout server.&nbsp;
It&nbsp;is being set up on the Playback tab of the Playout configuration:

The Queue Size is specified in frames.
As a pre-read buffer, it holds frames to be outp...]]></description>
<content:encoded><![CDATA[<p>The Queue Size option defines the maximum video buffer size on the playout server.&nbsp;</p>
<p>It&nbsp;is being set up on the Playback tab of the Playout configuration:</p>
<p><img src="https://i.pinimg.com/736x/c1/75/9e/c1759e8b2055580e2baf057134caa216.jpg" alt="" width="457" height="691" /></p>
<p>The Queue Size is specified in frames.</p>
<p>As a pre-read buffer, it holds frames to be output that are rendered in advance, not adding any additional delay to output.</p>
<p>The Queue Size may play a significant role in&nbsp;compensating for reading performance issues.&nbsp;</p>
<p>150 frames for 25 fps means that reading issues less than 6 sec in total will be compensated from the buffer. In case issues take longer than 6 sec (150 frames) they might become visible as frames will be read directly from the disk.&nbsp;It can be verified by PERF read messages in the log.&nbsp;Each PERF message contains information about the frame read time in ms.&nbsp;This message does not appear when the time to get the next frame is below the specified threshold.</p>
<p>The PERF read message appears in the log when the time to read the next frame from disk exceeds the frame duration (40 ms in case of 25 fps). In case such messages appear <em><strong>seldom</strong>, </em>the performance read issues are compensated by the mentioned pre-read buffer.&nbsp;If&nbsp;PERF read messages appear in the log <strong>often</strong>, this signals that the pre-read buffer may be depleted at some point (reading speed is below the real-time) and this may affect the playout.</p>
<p>The above idea can be illustrated&nbsp;by the log&nbsp;example:</p>
<p>2024-06-01T18:22:41.951Z (9096) PERF: Read 48 ms (R,P,D): V(P,48,0) ANC(D,0,0) A0(P,0,0), id {E4018210-E9F3-46A0-AFDE-B094E1C76EDA}<br />2024-06-01T18:22:41.951Z (9092) PERF: Read 73 ms (R,P,D): V(P,73,0) ANC(P,0,0) A0(P,0,0), id {02772728-DA0A-4767-B132-774E2030FC1B}</p>
<p>V(P,48,0) &ndash; means that reading from proxy took 48 ms. In the case of reading directly, the message would be V(D,48,0).</p>
<p>This pre-read buffer also reserves memory from RAM to hold uncompressed frames data. For example, for 150 frames - 150*width*height*2 bytes.</p>
<p>150*1920*1080*2=593 MB.</p>
<p>The Queue Size&nbsp;also reserves some GPU memory when&nbsp;the Cinegy Title templates are used. It is the same 150 frames, but the memory usage will depend on the number of graphic layers and their complexity for each frame.</p>
<p>For high-resolution content (4K, 8K) it is recommended&nbsp;to reduce the default queue size to the values&nbsp;more appropriate for GPU RAM (e.g. 25).</p>]]></content:encoded>
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<title><![CDATA[3rd party devices to control Cinegy Prompter]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/181]]></link>
<guid isPermaLink="false"><![CDATA[fc221309746013ac554571fbd180e1c8]]></guid>
<pubDate><![CDATA[Tue, 13 Jul 2021 10:11:38 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[NOTE: The drivers should be downloaded and installed before use. The plugged device should be properly recognized in the system.
Cinegy Prompter can be controlled by external devices: remote controllers that emulate keyboard shortcuts and game controller...]]></description>
<content:encoded><![CDATA[<p><span style="color: #808080;"><em>NOTE: The drivers should be downloaded and installed before use. The plugged device should be properly recognized in the system.</em></span></p>
<p>Cinegy Prompter can be controlled by external devices: remote controllers that emulate keyboard shortcuts and game controllers.</p>
<p>&nbsp;<strong>Remote Controllers</strong></p>
<p>Devices that emulate keyboard shortcuts (for example, Contour Design Shuttle Pro, Contour Design Shuttle Express,&nbsp;TVPROMPT CRM-USB Shuttle):</p>
<p><strong><img src="https://i.pinimg.com/564x/69/44/a1/6944a17a6d4146078806654c204732af.jpg" alt="" width="562" height="363" /></strong></p>
<p>&nbsp;</p>
<p>Cinegy Prompter has the default set of shortcuts for the control. In addition, shortcuts can be customized in the Cinegy Prompter configurator. Please refer to <a href="https://open.cinegy.com/products/air/24.1/prompter/user-manual/installation-and-configuration/control/">https://open.cinegy.com/products/air/24.1/prompter/user-manual/installation-and-configuration/control/</a>&nbsp;for details.</p>
<p>&nbsp;<img src="https://i.pinimg.com/564x/2c/99/f2/2c99f2b0f99107c26edf0b1f4364ec5e.jpg" alt="" width="552" height="935" /></p>
<p>Cinegy Prompter shortcuts should be assigned to the shuttle button in the Shuttle device configuration:</p>
<p><img src="https://i.pinimg.com/564x/d7/86/73/d78673cfd3f86a3c8e6b6baf89b97119.jpg" alt="" width="563" height="519" /></p>
<p>In the example, Button 1 corresponds to the "Play/Pause" command in Cinegy Prompter.</p>
<p>Shortcuts can be&nbsp;initially set in the Shuttle config and then modified in the Cinegy Prompter config by pressing the corresponding buttons on a shuttle.</p>
<p>&nbsp;<strong>Game Controllers</strong></p>
<p>Usually, prompter foot control is used, but it can also be a joystick, gamepad, etc.</p>
<p>The controller buttons can be assigned to Cinegy Prompter commands on the "Control" tab in the Cinegy Prompter config. To do this, click the desired action field in the "Input device" column and press a different input device button.</p>
<p><img src="https://i.pinimg.com/564x/a3/87/f1/a387f162a8fa57cc11a8cb40ed9c7cf4.jpg" alt="" width="552" height="935" /></p>
<p>Speed control can be adjusted on the "Speed" tab.</p>
<p><img src="https://i.pinimg.com/564x/d1/e0/11/d1e01134fc2005273a04b381662a7e58.jpg" alt="" width="552" height="935" /></p>
<p>To define the movement axis for the input device, choose the required option from the drop-down list.</p>
<p>Once the USB game controller is connected and detected by the system, the speed indicator line turns white. To define the text scrolling speed, move the device controller stick in opposite directions along the chosen axis. These movements are displayed correspondingly on the speed indicator line:&nbsp;</p>
<table>
<tbody>
<tr>
<td style="width: 330px;" width="330"><img src="https://i.pinimg.com/564x/89/e3/85/89e38542d6d74d38ae32a2862f1cd727.jpg" alt="" width="360" height="138" /></td>
<td width="330"><img src="https://i.pinimg.com/564x/70/e8/4f/70e84fc7a8f84f360cd523e69c0c686b.jpg" alt="" width="361" height="139" /></td>
</tr>
<tr>
<td width="330">
<p><span style="color: #808080;"><em>The device controller stick is moved to the left</em></span></p>
</td>
<td width="330">
<p><span style="color: #808080;"><em>The device controller stick is moved to the right</em></span></p>
</td>
</tr>
</tbody>
</table>
<p>To swap the speed acceleration and slowdown, select the "Invert" checkbox.</p>
<p>&nbsp;</p>]]></content:encoded>
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<title><![CDATA[Is it possible to control graphics separately on several connecte...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/166]]></link>
<guid isPermaLink="false"><![CDATA[7e7757b1e12abcb736ab9a754ffb617a]]></guid>
<pubDate><![CDATA[Wed, 25 Mar 2020 08:34:44 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[It is not possible to control graphics separately on several Air engines - with CG you are controlling all properly configured and connected servers simultaneously. It's typically used when you need to run the same templates on multiple engines.
&nbsp;Yo...]]></description>
<content:encoded><![CDATA[<p>It is not possible to control graphics separately on several Air engines - with CG you are controlling all properly configured and connected servers simultaneously. It's typically used when you need to run the same templates on multiple engines.</p>
<p>&nbsp;You can however set up several profiles if you need a different set of Templates for each group of servers. More information on setting up CG Profiles can be found at the following link: <a href="https://open.cinegy.com/products/air/24.1/cg/user-manual/templates-and-profiles/working-with-profiles/">https://open.cinegy.com/products/air/24.1/cg/user-manual/templates-and-profiles/working-with-profiles/</a>&nbsp;</p>
<p>&nbsp;To run existing templates via CG, please take a look at the settings and loading info here:</p>
<p><a href="https://open.cinegy.com/products/air/24.1/cg/user-manual/introduction/settings/">https://open.cinegy.com/products/air/24.1/cg/user-manual/introduction/settings/</a></p>
<p><a href="https://open.cinegy.com/products/air/24.1/cg/user-manual/templates-and-profiles/working-with-templates/">https://open.cinegy.com/products/air/24.1/cg/user-manual/templates-and-profiles/working-with-templates/</a></p>
<p>For scheduled broadcasting on a single Engine, using Secondary Events in Cinegy Air Control is preferable:</p>
<p>1. Configure CG root folder on the Engine&nbsp;<a href="https://open.cinegy.com/products/air/24.1/playout/user-manual/configuration/cg/#cinegy-cg-root-folder">https://open.cinegy.com/products/air/24.1/playout/user-manual/configuration/cg/#cinegy-cg-root-folder</a><br />2. Use the SHOW command to add the CG templates, previously created via the Cinegy Title application&nbsp;<a href="https://open.cinegy.com/products/air/24.1/air/user-manual/handling-items/secondary-events/#show-2">https://open.cinegy.com/products/air/24.1/air/user-manual/handling-items/secondary-events/#show-2</a>&nbsp;&nbsp;<br />3. Use the HIDE command to take the graphics off screen:&nbsp;<a href="https://open.cinegy.com/products/air/24.1/air/user-manual/handling-items/secondary-events/#hide-2">https://open.cinegy.com/products/air/24.1/air/user-manual/handling-items/secondary-events/#hide-2</a>&nbsp;</p>
<p>We don't recommend using Secondary Events and CG together to control the same layer - only in an emergency - when an operator has to interact/interfere manually with scheduled secondary events. By design, it will break down all the scheduled secondary events on that layer for this item (it would need to be controlled manually, until the next item starts).</p>
<p>Please note, that if Playout and Control applications are on different machines, the Playout (Engine) machine needs to have access to templates, subtitle files, etc.</p>
<p>&nbsp;</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[What is the difference between Daniel and Daniel2 codecs?]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/127]]></link>
<guid isPermaLink="false"><![CDATA[ec5decca5ed3d6b8079e2e7e7bacc9f2]]></guid>
<pubDate><![CDATA[Fri, 15 Jun 2018 13:08:07 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Daniel&nbsp;is loss-less codec. It is primarily aimed at providing a reliable, scalable and performance optimized codec for the use of video with alpha channel. Common usage includes animations rendered with alpha channel, to be superimposed on live pictu...]]></description>
<content:encoded><![CDATA[<p>Daniel&nbsp;is loss-less codec. It is primarily aimed at providing a reliable, scalable and performance optimized codec for the use of video with alpha channel. Common usage includes animations rendered with alpha channel, to be superimposed on live picture or mixed with the output of a video server. Typical&nbsp;contaner is AVI.</p>
<p>The Daniel2 codec is realtime high-resolution acquisition and production codec (4K+) meant to be used for recording from camera sources, editing and post-production as well as playout. Daniel2 is aiming for the same space in the production workflow as AVID&rsquo;s DNxHR, Apple&rsquo;s ProRes, JPEG2000 or Sony&rsquo;s XAVC. Daniel2 also supports&nbsp;alpha channel. Typical&nbsp;contaner is MXF OP1A.</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[How does the NTSC drop frame timecode work?]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/149]]></link>
<guid isPermaLink="false"><![CDATA[f2217062e9a397a1dca429e7d70bc6ca]]></guid>
<pubDate><![CDATA[Wed, 10 Oct 2018 09:57:40 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Timecode measures time in Hours:Minutes:Seconds:Fractions-of-seconds called frames. However, in NTSC video, a frame is not an even fraction of a second. Thus, NTSC timecode is always subtly off from real time&mdash;by exactly 1.8 frames per minute.  Drop-...]]></description>
<content:encoded><![CDATA[<p>Timecode measures time in Hours:Minutes:Seconds:Fractions-of-seconds called frames. However, in NTSC video, a frame is not an even fraction of a second. Thus, NTSC timecode is always subtly off from real time&mdash;by exactly 1.8 frames per minute. <br /> Drop-frame timecode numbering attempts to adjust for this discrepancy by dropping two numbers in the numbering sequence, once every minute except for every tenth minute. The numbers that are dropped are frames 00 and 01 of each minute; thus, drop-frame numbering across the minute boundary looks like this: &hellip;, 00:00:59:27, 00:00:59:28, 00:00:59:29, 00:01:00:02, 00:01:00:03, &hellip;</p>
<p>Additional information can be found in the SMPTE 12M specification.</p>]]></content:encoded>
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<item>
<title><![CDATA[How to switch the audio channels of the stream in Cinegy Multivie...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/250]]></link>
<guid isPermaLink="false"><![CDATA[6c9882bbac1c7093bd25041881277658]]></guid>
<pubDate><![CDATA[Wed, 08 May 2024 14:45:20 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Cinegy Multiviewer supports Web preview output that allows users to comfortably monitor input streams in any regular Web browser through the Cinegy Multiviewer Remote Control panel.&nbsp;
This function is primarily intended to display the image in the li...]]></description>
<content:encoded><![CDATA[<p>Cinegy Multiviewer supports Web preview output that allows users to comfortably monitor input streams in any regular Web browser through the Cinegy Multiviewer Remote Control panel.&nbsp;</p>
<p>This function is primarily intended to display the image in the live preview in Cinegy Multiviewer Remote Control and can be configured in the Cinegy Multiviewer сonfigurator in the "Output settings" tab, but only for <strong>H.264 encoder</strong>.</p>
<p>&nbsp;</p>
<p><img src="https://i.pinimg.com/736x/2a/24/5a/2a245a6a68f4edc48ee7a90d3763530b.jpg" alt="" width="736" height="470" /></p>
<p>In the&nbsp;Web browser of your choice enter the URL address to the server running Cinegy Multiviewer in the following format: <strong><a href="http://&lt;yourmachinename&gt;:8000">http://&lt;yourmachinename&gt;:8000</a></strong>. Alternatively, you can click on the corresponding link in the "General settings" tab of Cinegy Multiviewer configurator (if it is started under administrator) which will open the web page with Cinegy Multiviewer Remote Control panel:</p>
<p><img src="https://i.pinimg.com/736x/bd/6b/ca/bd6bca7e85c45cd9dd72d15ceae9289d.jpg" alt="" width="734" height="650" /></p>
<p>If you monitor multiple input streams in the Cinegy Multiviewer Remote Control panel, you can switch between them with a simple mouse click on the desired stream in the "Layouts" panel.&nbsp;</p>
<p>On each layout, the default player is the first one, and accordingly, the first audio track from it will be played automatically when switching to that layout. That is, if we have three layouts when switching between them, the first track from the first player will be played automatically. To switch to others, you need to select the player and then only the audio track.</p>
<ol>
<li>First, select the active layout (the same is done with the F1... F12 keys).</li>
<li>Next, select the active player in the layout (keys are assigned individually&nbsp;for each player in Cinegy Multiviewer configurator -&gt; Input Settings -&gt; Parameters -&gt; Selection Key).</li>
<li>Then you get&nbsp;the opportunity to control the audio tracks by pressing the corresponding green keys.</li>
</ol>
<p><img src="https://i.pinimg.com/736x/97/35/b9/9735b9f76a1cbfe91bbfc734c2be9653.jpg" alt="" width="736" height="573" /></p>
<p>To learn more about Cinegy Multiviewer Remote Control, refer to&nbsp;<a href="https://open.cinegy.com/products/multiviewer/24.2/multiviewer/user-manual/installation-and-configuration/general-settings/#remote-control ">this</a> article.</p>]]></content:encoded>
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<title><![CDATA[What exactly pre-process does in Cinegy Air RTP/UDP output settin...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/138]]></link>
<guid isPermaLink="false"><![CDATA[013d407166ec4fa56eb1e1f8cbe183b9]]></guid>
<pubDate><![CDATA[Fri, 13 Jul 2018 08:43:45 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[The pre-process allows you to upscale/downscale and change framerate on Output for selected source video.For example if you have 1920X1080i on input SDI and select RTP Output with pre-process 720X576 25P you get this video format on Output RTP stream.
Pl...]]></description>
<content:encoded><![CDATA[<p>The pre-process allows you to upscale/downscale and change framerate on Output for selected source video.<br />For example if you have 1920X1080i on input SDI and select RTP Output with pre-process 720X576 25P you get this video format on Output RTP stream.</p>
<p>Please, refer to&nbsp;<a href="https://open.cinegy.com/products/air/24.1/playout/user-manual/playback-device-settings/output/#preprocess-settings">https://open.cinegy.com/products/air/24.1/playout/user-manual/playback-device-settings/output#preprocess-settings</a>&nbsp;for additional details.</p>]]></content:encoded>
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<title><![CDATA[What is the meaning of “:” and “;” in  the timecode indication ty...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/156]]></link>
<guid isPermaLink="false"><![CDATA[1c9ac0159c94d8d0cbedc973445af2da]]></guid>
<pubDate><![CDATA[Wed, 14 Nov 2018 08:48:28 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[The &ldquo;:&rdquo; and &ldquo;;&rdquo; are very classic and common indications for NDF (Non-drop frame) and DF (drop frame) timecode calculation types.
PAL framerates are always calculated as Non-drop frames, but NTSC framerates could be DF or NDF.
Whi...]]></description>
<content:encoded><![CDATA[<p>The &ldquo;:&rdquo; and &ldquo;;&rdquo; are very classic and common indications for NDF (Non-drop frame) and DF (drop frame) timecode calculation types.</p>
<p>PAL framerates are always calculated as Non-drop frames, but NTSC framerates could be DF or NDF.</p>
<p>While non-drop timecode is displayed with colons separating the digit pairs&mdash;"HH:MM:SS:FF"&mdash;drop-frame is usually represented with a semicolon (;) or period (.) as the divider between all the digit pairs&mdash;"HH;MM;SS;FF", "HH.MM.SS.FF"&mdash;or just between the seconds and frames&mdash;"HH:MM:SS;FF" or "HH:MM:SS.FF". The period is usually used on VTRs and other devices that don't have the ability to display a semicolon. (<a href="https://en.wikipedia.org/wiki/SMPTE_timecode">https://en.wikipedia.org/wiki/SMPTE_timecode</a>)</p>]]></content:encoded>
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<title><![CDATA[What Quality Check systems can be used with Cinegy Air to detect ...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/235]]></link>
<guid isPermaLink="false"><![CDATA[577ef1154f3240ad5b9b413aa7346a1e]]></guid>
<pubDate><![CDATA[Fri, 25 Aug 2023 11:10:07 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Cinegy has integration with an observation tool based on Grafana:https://open.cinegy.com/posts/2017-02-28-techcon2017-logging-and-analytics/#cloud-connectivity-to-avoid-customer-rollout-complexityhttps://open.cinegy.com/posts/2021-11-23-whatisnew-in-cineg...]]></description>
<content:encoded><![CDATA[<p>Cinegy has integration with an observation tool based on Grafana:<br /><a href="https://open.cinegy.com/posts/2017-02-28-techcon2017-logging-and-analytics/#cloud-connectivity-to-avoid-customer-rollout-complexity" target="_blank">https://open.cinegy.com/posts/2017-02-28-techcon2017-logging-and-analytics/#cloud-connectivity-to-avoid-customer-rollout-complexity</a><br /><a href="https://open.cinegy.com/posts/2021-11-23-whatisnew-in-cinegyair21-9/#srt-telemetry-statistics" target="_blank">https://open.cinegy.com/posts/2021-11-23-whatisnew-in-cinegyair21-9/#srt-telemetry-statistics</a></p>
<p>To observe signals and detect different issues you might use Cinegy Multiviewer.<br />Cinegy Multiviewer is detecting events like frozen frames and is making notifications to different destinations e.g. Cinegy Telemetry (based on Grafana) server:<br /><a href="https://open.cinegy.com/products/multiviewer/24.2/multiviewer/user-manual/installation-and-configuration/alarms-settings/#video-still-alert-settings">https://open.cinegy.com/products/multiviewer/24.2/multiviewer/user-manual/installation-and-configuration/alarms-settings/#video-still-alert-settings</a><br /><a href="https://open.cinegy.com/products/multiviewer/24.2/multiviewer/user-manual/installation-and-configuration/notification-settings/#telemetry-notifications">https://open.cinegy.com/products/multiviewer/24.2/multiviewer/user-manual/installation-and-configuration/notification-settings/#telemetry-notifications</a></p>
<p>Also, the detection of dropped frames might be supported using API to drop frames detection as described here:<br /><a href="https://open.cinegy.com/posts/2021-02-17-major-changes-in-cinegyair21-2/#real-time-engine-telemetry-metrics">https://open.cinegy.com/posts/2021-02-17-major-changes-in-cinegyair21-2/#real-time-engine-telemetry-metrics</a></p>
<p>If media files are MXF files, you can analyze them using <a href="https://open.cinegy.com/products/player-pro/" target="_blank">Cinegy Player PRO</a>.<br />Also, if you are using Proxy on Cinegy Air, the Proxy indicator will be red when the file becomes proxied (usually it happens much earlier than the item went on Air)<br /><br />There are many various media validation tools, some of them are online as:<br /><a href="https://www.aconvert.com/analyze.html" target="_blank">https://www.aconvert.com/analyze.html</a><br /><br />Free of charge:<br /><a href="https://github.com/svt/media-analyzer:" target="_blank">https://github.com/svt/media-analyzer:</a><br />FFProbe as a part of FFMpeg -<br /><a href="https://ffmpeg.org/ffprobe.html" target="_blank">https://ffmpeg.org/ffprobe.html</a><br /><br />and the commercial as:<br /><a href="https://www.jongbel.com/manual-analysis/media-analyzer/" target="_blank">https://www.jongbel.com/manual-analysis/media-analyzer/</a><br /><a href="https://www.interrasystems.com/analyzers.php">https://www.interrasystems.com/analyzers.php</a></p>
<p>And, finally, there are systems like Baton that do QC on files:<br /> <a href="https://www.vidispine.com/platform/vidinet/media-services/baton-qc-by-interra">https://www.vidispine.com/platform/vidinet/media-services/baton-qc-by-interra</a></p>]]></content:encoded>
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<title><![CDATA[Is it possible to change any settings of on-air items in Cinegy A...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/245]]></link>
<guid isPermaLink="false"><![CDATA[0266e33d3f546cb5436a10798e657d97]]></guid>
<pubDate><![CDATA[Mon, 30 Oct 2023 16:46:05 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[No, Cinegy Air does not allow changing any settings of currently played items. Before the cued Item is played, all its preset options are sent to the Playout Engine and cannot be changed anymore.]]></description>
<content:encoded><![CDATA[<p>No, Cinegy Air <strong>does not allow changing any settings</strong> of currently played items. Before the cued Item is played, all its preset options are sent to the Playout Engine and cannot be changed anymore.</p>]]></content:encoded>
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<item>
<title><![CDATA[Is it possible to configure Capture to send out an SDI feed?]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/136]]></link>
<guid isPermaLink="false"><![CDATA[42a0e188f5033bc65bf8d78622277c4e]]></guid>
<pubDate><![CDATA[Tue, 10 Jul 2018 08:31:45 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Actually Cinegy Capture is not designed to provide an SDI output.&nbsp;But if you need an SDI output you may use the Cinegy Playout or Cinegy Encode which can get the Shared RAM preview from Capture and send it to SDI output.
Firstly you need to configure...]]></description>
<content:encoded><![CDATA[<p>Actually Cinegy Capture is not designed to provide an SDI output.&nbsp;But if you need an SDI output you may use the Cinegy Playout or Cinegy Encode which can get the Shared RAM preview from Capture and send it to SDI output.</p>
<p>Firstly you need to configure the Shared RAM preview in the Capture engine service settings (<a href="https://open.cinegy.com/products/capture/21.4/cinegy-capture-manager/user-manual/configuration/#shared-ram-preview-configuration">https://open.cinegy.com/products/capture/21.4/cinegy-capture-manager/user-manual/configuration/#shared-ram-preview-configuration</a>). We recommend to rename the Shared Ram output to some shorter and informative name. <br /> <br /> Secondly, you need to add the Shared RAM Input in the Playout configuration tool (<a href="https://open.cinegy.com/products/air/21.2/playout/user-manual/playback-device-settings/input/#shared-ram-input">https://open.cinegy.com/products/air/21.2/playout/user-manual/playback-device-settings/input/#shared-ram-input</a>). Here just specify your Capture Shared RAM output name. <br /> <br /> Please note that both Capture Manager and Cinegy Playout should be run as Administrator. And also the Global Space check box should be selected for both.</p>]]></content:encoded>
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<title><![CDATA[How to insert UNICODE text into Cinegy Title?]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/154]]></link>
<guid isPermaLink="false"><![CDATA[1d7f7abc18fcb43975065399b0d1e48e]]></guid>
<pubDate><![CDATA[Mon, 12 Nov 2018 14:59:52 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[1. In case the text is provided in Unicode, please, select any Unicode font to render it. 2. In case the text is ANSI, please use 3rd party converter to Unicode format.]]></description>
<content:encoded><![CDATA[<p>1. In case the text is provided in Unicode, please, select any Unicode font to render it.<br /> 2. In case the text is ANSI, please use 3rd party converter to Unicode format.</p>]]></content:encoded>
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<title><![CDATA[How to find clips from ClipBin with the help of the search by met...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/248]]></link>
<guid isPermaLink="false"><![CDATA[621bf66ddb7c962aa0d22ac97d69b793]]></guid>
<pubDate><![CDATA[Wed, 20 Dec 2023 07:09:35 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[Consider the following scenario:

The metadata field for a clip in a Roll is filled in, for example, with the word "interview".
A ClipBin is created from the Roll using the "Publish a Roll" command, causing the metadata to be inherited from the origina...]]></description>
<content:encoded><![CDATA[<p>Consider the following scenario:</p>
<ol>
<li>The metadata field for a clip in a Roll is filled in, for example, with the word "interview".</li>
<li>A ClipBin is created from the Roll using the "Publish a Roll" command, causing the metadata to be inherited from the original clip.</li>
<li>When searching for the word "interview", only the clip from the original Roll is found.</li>
</ol>
<p><strong>Explanation of Behavior</strong></p>
<p>When searching by metadata, the search does not find clips from ClipBin; only parent clips from Rolls are displayed in the results. This behavior is not a defect. Here&rsquo;s why:</p>
<ul>
<li>There is an entry in the metadata table for the master clip only.</li>
<li>In the user interface, it appears that the metadata is inherited and displayed for clips in ClipBin, but in reality, the database table for ClipBin clips remains empty.</li>
<li>Historically, only master clips had metadata, so the search functionality was designed accordingly.</li>
</ul>
<p><strong>How to Make Metadata Searchable</strong></p>
<p>If you need the metadata to be searchable for clips in ClipBin, you can change the metadata value for the ClipBin clip. When the metadata is "corrected/changed", a new record is created in the database for the ClipBin clip.</p>
<p>After the metadata is updated, the search functionality will work correctly, and clips from ClipBin will appear in the search results.</p>]]></content:encoded>
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<title><![CDATA[How to overwrite the imported media in Cinegy Archive while keepi...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/231]]></link>
<guid isPermaLink="false"><![CDATA[9b04d152845ec0a378394003c96da594]]></guid>
<pubDate><![CDATA[Mon, 19 Jun 2023 07:24:45 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Unfortunately, there is no built-in prevention of duplicates while importing media into Cinegy Archive. However, it is possible to create a PowerShell script that will search the database for the existing media with the same Traffic ID and delete it if re...]]></description>
<content:encoded><![CDATA[<p>Unfortunately, there is no built-in prevention of duplicates while importing media into Cinegy Archive. However, it is possible to create a PowerShell script that will search the database for the existing media with the same Traffic ID and delete it if required. Such script can be developed based on, for example, the following one:<br /><a href="https://github.com/Cinegy/Cinegy.Powershell/blob/master/Cas/CAS-Query-Search.ps1" target="_blank">https://github.com/Cinegy/Cinegy.Powershell/blob/master/Cas/CAS-Query-Search.ps1</a><br />Such script should run independently before importing the actual media and be provided with the Traffic ID to be checked.<br /><br />Another option is to use the Convert pre-processing script to automate running the script above and getting the required Traffic ID from the task itself. Such script will be able depending on the script config to execute additional logic - either delete existing, create duplicate, or cancel import task.<br /><br />Convert pre-processing script can use the following:<br />$trafficId = $provider.Metadata['src.meta.traffic_programm_id'] - to get the current item traffic id and search for it in the database<br />$provider.SetTaskCancelled("Cancelled from script") - to cancel the task with the corresponding message if media already exists in the database<br /><br />If you need help with scripting and organizing a customer's workflow you could contact our Cinegy Professional Services at&nbsp;<a href="mailto:ps@cinegy.com">ps@cinegy.com</a>.</p>]]></content:encoded>
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<title><![CDATA[What does &quot;The request cannot be completed because you have excee...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/228]]></link>
<guid isPermaLink="false"><![CDATA[74db120f0a8e5646ef5a30154e9f6deb]]></guid>
<pubDate><![CDATA[Wed, 22 Mar 2023 10:08:55 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[When using Cinegy Convert with YouTube integration, you might encounter an unexpected work interruption and see an error in the Cinegy Convert log that looks like this:
ERROR - YouTube media upload: Failed inserting video: The service YouTube has thrown ...]]></description>
<content:encoded><![CDATA[<p>When using Cinegy Convert with YouTube integration, you might encounter an unexpected work interruption and see an error in the Cinegy Convert log that looks like this:</p>
<p><strong>ERROR - YouTube media upload: Failed inserting video: The service YouTube has thrown an exception. HttpStatusCode is Forbidden.</strong><br /><strong>Google.Apis.Requests.RequestError. The request cannot be completed because you have exceeded your quota. [403]&nbsp;<br /><br /></strong>This error indicates that you have reached YouTube's daily upload limits for videos. These limits are imposed to ensure the safety and quality of content on the platform and can vary based on several factors including your account's history, regional settings, and any strikes against your account.</p>
<p>To ensure safety at YouTube, we limit how many videos a channel can upload in a 24-hour period across desktop, mobile, and YouTube API.</p>
<p>Limits may vary by country/region or channel history. Copyright strikes may impact channel history eligibility. Community Guidelines strikes will affect how much you can upload.</p>
<p>For more detailed information, visit <a title="YouTube Common uploading errors guideline" href="https://support.google.com/youtube/answer/10383400?hl=en" target="_blank">YouTube's <span title="Common uploading errors">common uploading errors guideline</span></a>.</p>
<p>If you receive the <strong>"Daily upload limit reached"</strong> error, wait 24 hours before attempting to upload more videos on YouTube.</p>
<p><br />What you could try is to go to the&nbsp;<a href="https://studio.youtube.com/" target="_blank">YouTube Studio</a> directly and try to upload&nbsp;a video directly using the same account.&nbsp;This can help confirm if the quota has been exceeded.</p>
<p>Also. ensure your account has no strikes and is in good standing.</p>
<p>By understanding and managing your upload limits, you can better plan your content uploads and avoid interruptions.</p>]]></content:encoded>
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<title><![CDATA[What is the difference between proxying MXF and MPG-TS files?]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/237]]></link>
<guid isPermaLink="false"><![CDATA[539fd53b59e3bb12d203f45a912eeaf2]]></guid>
<pubDate><![CDATA[Fri, 25 Aug 2023 11:56:19 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[MXF files have a built-in index which results in data being read in precise fragments with minimal overhead and the reading is nearly always sequential.
MPG (TS) files don't have an index, they have timestamps instead, which need to be located within the...]]></description>
<content:encoded><![CDATA[<p><strong>MXF files</strong> have a built-in index which results in data being read in precise fragments with minimal overhead and the reading is nearly always sequential.</p>
<p><br /><strong>MPG (TS) files</strong> don't have an index, they have timestamps instead, which need to be located within the file. This results in jumping back and forth and reading larger chunks of data (with overhead to locate the timestamp), so it will always be significantly slower than MXF.<br /><br />As the low proxying speed in the customer configuration may be associated with reading from the network storage,&nbsp;for further improvement of the proxying speed Cinegy recommends looking into its configuration and performance (e.g., to check whether file cashing has been enabled which may contribute to reading performance, etc.).</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[How to change the color of the feedback stream of Cinegy Playout?]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/242]]></link>
<guid isPermaLink="false"><![CDATA[e4a6222cdb5b34375400904f03d8e6a5]]></guid>
<pubDate><![CDATA[Mon, 04 Sep 2023 07:32:58 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[

When the Cinegy Playout engine starts, the feedback stream for control monitors is generated with the predefined color that is blue. The feedback color for the engine idle mode can be customized directly in the instance configuration file, which is lo...]]></description>
<content:encoded><![CDATA[<div class="sectionbody">
<div class="paragraph">
<p>When the Cinegy Playout engine starts, the feedback stream for control monitors is generated with the predefined color that is blue. The feedback color for the engine idle mode can be customized directly in the instance configuration file, which is located at:</p>
</div>
<div class="paragraph">
<p><em>C:\ProgramData\Cinegy\CinegyAir\Config\Instance-n.Config.xml</em>,</p>
</div>
<div class="paragraph">
<p>where <em>n</em> is the Cinegy Playout instance number.</p>
</div>
<div class="paragraph">
<p>The following is a snippet of a configuration file representing the "General" settings group which contains the corresponding color attribute:</p>
</div>
<img src="https://i.pinimg.com/736x/77/60/0a/77600ad905ce1994f090b50e5bdd2f67.jpg" alt="" width="735" height="414" /></div>
<p>The parameter responsible for the color is <strong>IdleColor="#0000FF"</strong> (blue in this example). The color is specified using a hex color code.</p>
<p>We will change the color to black by updating the code to <strong>#000000</strong>.</p>
<p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;">Once the change is saved the engine needs to be restarted for it to take effect.</p>
<p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;"><img src="https://i.pinimg.com/736x/f6/54/a0/f654a0948444b272db72e2baaeb688cb.jpg" alt="" width="736" height="475" /></p>]]></content:encoded>
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<item>
<title><![CDATA[Does Cinegy Air support RIST (Reliable Internet Stream Transport)...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/223]]></link>
<guid isPermaLink="false"><![CDATA[115f89503138416a242f40fb7d7f338e]]></guid>
<pubDate><![CDATA[Fri, 24 Feb 2023 07:14:39 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[No, Cinegy Air does not support and does not plan to support the RIST Protocol. Instead, we support the Secure Reliable Transport (SRT) Protocol, which provides better security and low-latency video streaming.
We began implementing the SRT protocol in 20...]]></description>
<content:encoded><![CDATA[<p>No, Cinegy Air does not support and does not plan to support the RIST Protocol. Instead, we support the Secure Reliable Transport (SRT) Protocol, which provides better security and low-latency video streaming.</p>
<p>We began implementing the SRT protocol in 2019, starting with&nbsp;<a href="https://open.cinegy.com/posts/2019-07-19-whatisnew-in-cinegyair14/#srt-encapsulated-ip-input-and-output" target="_blank">Cinegy Air</a> as the pilot product. Since then, we have successfully integrated SRT into most Cinegy products.</p>]]></content:encoded>
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<item>
<title><![CDATA[How to use Cinegy Air with Title in a virtual environment?]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/238]]></link>
<guid isPermaLink="false"><![CDATA[ac1dd209cbcc5e5d1c6e28598e8cbbe8]]></guid>
<pubDate><![CDATA[Fri, 25 Aug 2023 12:11:02 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Here are some general guidance and links to some resources.
First of all, you need to know that Cinegy software works with both VMWare (VMware ESXi Server (formerly VMware ESX)) and HyperV. The only thing is that you need to use an NVIDIA A10 GPU card or...]]></description>
<content:encoded><![CDATA[<p>Here are some general guidance and links to some resources.</p>
<p>First of all, you need to know that Cinegy software works with both VMWare (VMware ESXi Server (formerly VMware ESX)) and HyperV. The only thing is that you need to use an NVIDIA A10 GPU card or newer analog and, definitely, the NVIDIA Virtual GPU driver; otherwise, you won't get the necessary acceleration. The card cannot be "shuffled" between VMs, see below for GPU and Virtual GPU support:</p>
<p><a href="https://www.nvidia.com/content/dam/en-zz/Solutions/Data-Center/a10/pdf/A10-Product-Brief.pdf">https://www.nvidia.com/content/dam/en-zz/Solutions/Data-Center/a10/pdf/A10-Product-Brief.pdf</a>&nbsp;</p>
<p>Plus, the page from NVIDIA below has some recommendations for ESXi versions and Nvidia driver packages:</p>
<p><a href="https://docs.nvidia.com/grid/13.0/product-support-matrix/index.html#abstract__vmware-vsphere-required-edition">https://docs.nvidia.com/grid/13.0/product-support-matrix/index.html#abstract__vmware-vsphere-required-edition</a>&nbsp;</p>
<p>The link below goes on to a presentation created in 2017 about this type of deployment:</p>
<p><a href="https://open.cinegy.com/posts/2017-03-20-techcon2017-virtualization/">https://open.cinegy.com/posts/2017-03-20-techcon2017-virtualization/</a>&nbsp;</p>
<p>Or read the following article to learn about Cinegy Cloud Broadcasting:</p>
<p><a href="https://open.cinegy.com/posts/2024-03-25-cloud-broadcasting/">https://open.cinegy.com/posts/2024-03-25-cloud-broadcasting/</a></p>
<p>&nbsp;Alternatively, you can try running test feeds on Amazon EC2 G5 <a href="https://aws.amazon.com/ec2/instance-types/g5/">https://aws.amazon.com/ec2/instance-types/g5/</a>, they use this type of card.</p>]]></content:encoded>
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<title><![CDATA[Cinegy Air: existing mapped drives are not displayed in Air Pro C...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/180]]></link>
<guid isPermaLink="false"><![CDATA[045117b0e0a11a242b9765e79cbf113f]]></guid>
<pubDate><![CDATA[Mon, 07 Jun 2021 15:22:48 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[This Windows issue was first traced in Windows 8 64-bit machines and on Windows Server 2012 network drives were not populating within Microsoft Deployment Toolkit&gt;New application&gt;Browse. This may happen on Windows 10 also.It happens when you use pro...]]></description>
<content:encoded><![CDATA[<p>This Windows issue was first traced in Windows 8 64-bit machines and on Windows Server 2012 network drives were not populating within Microsoft Deployment Toolkit&gt;New application&gt;Browse. This may happen on Windows 10 also.<br />It happens when you use programs that run in "Run as administrator" mode - Elevated Programs (as configurators) or Installers.</p>
<p>It&nbsp; can be fixed by forcing Windows to make the network drives available to standard and administrator accounts:</p>
<p>1. Run <em>regedit.</em></p>
<p>2. Locate HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Policies/System</p>
<p>3. Create a new <strong>DWORD</strong> entry with the name <strong>EnableLinkedConnections</strong> and <strong>Value 1</strong>.</p>
<p>4. Restart the computer.</p>
<p>Now you can see and use network drives with these installers or applications.&nbsp;</p>
<p>&nbsp;</p>]]></content:encoded>
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<item>
<title><![CDATA[What do the various colors in ClipBins serve for?]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/249]]></link>
<guid isPermaLink="false"><![CDATA[077e29b11be80ab57e1a2ecabb7da330]]></guid>
<pubDate><![CDATA[Wed, 08 May 2024 07:29:42 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[In ClipBin, fields come in different shades of gray.
Light ones can be changed or disabled in Cinegy Archive Manager, while dark ones cannot.
&nbsp;]]></description>
<content:encoded><![CDATA[<p>In ClipBin, fields come in different <span class="HwtZe" lang="en"><span class="jCAhz ChMk0b"><span class="ryNqvb">shades of gray</span></span></span>.</p>
<p><strong>Light ones can be changed or disabled in Cinegy Archive Manager, while dark ones cannot.</strong></p>
<p>&nbsp;<img src="https://i.pinimg.com/736x/5e/43/3a/5e433ab64b7ef91e179b1a340ee37baf.jpg" alt="" width="736" height="443" /></p>]]></content:encoded>
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<item>
<title><![CDATA[Is it possible to apply subtitles in the Sequences in Cinegy Desk...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/229]]></link>
<guid isPermaLink="false"><![CDATA[57aeee35c98205091e18d1140e9f38cf]]></guid>
<pubDate><![CDATA[Thu, 30 Mar 2023 15:05:36 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[You can add an object like "Subtitles" in the new Cinegy Title as described here.
There, you can load an .SRT file.
In the "Subtitles" parameters, there is an option "On-Air", which is responsible for synchronizing subtitles with the timecode of the tit...]]></description>
<content:encoded><![CDATA[<p>You can add an object like "Subtitles" in the new Cinegy Title as described <a href="https://open.cinegy.com/products/title/24.1/user-manual/scene-objects/subtitles/" target="_blank">here</a>.</p>
<p>There, you can load an .SRT file.</p>
<p>In the "Subtitles" parameters, there is an option "On-Air", which is responsible for synchronizing subtitles with the timecode of the title in the playlist. Turn it off to always play subtitles from the beginning.</p>
<p>You can create a subtitle in Title Editor and then import it to DocumentBin, or you can create it directly in DocumentBin.</p>
<p>Please check the compatibility of Cinegy Desktop and Cinegy Title versions before installation.</p>]]></content:encoded>
</item>
<item>
<title><![CDATA[How to select the audio that will play when displaying multiple s...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/253]]></link>
<guid isPermaLink="false"><![CDATA[c24cd76e1ce41366a4bbe8a49b02a028]]></guid>
<pubDate><![CDATA[Thu, 16 May 2024 15:11:48 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[When Cinegy Multiviewer monitors input streams with several audio tracks, it is possible to choose a specific audio track&nbsp;to play audio from, while the rest of the tracks remain muted.
First, you need to select the required layout. This is done usin...]]></description>
<content:encoded><![CDATA[<p>When Cinegy Multiviewer monitors input <strong>streams with several audio track</strong>s, it is possible to choose a specific audio track&nbsp;to play audio from, while the rest of the tracks remain muted.</p>
<p>First, you need to select the required layout. This is done using the&nbsp;<strong>F1... F12</strong> keys.</p>
<p>On each layout, the default player is the first one, and accordingly, the first audio track from it will be played automatically when switching to that layout. That is, if we have three layouts when switching between them, the first track from the first player will be played automatically.</p>
<p>To switch to other players, you&nbsp;must&nbsp;<strong>activate a specific player&nbsp;</strong>by pressing correspondent&nbsp;keys assigned individually for each player in Input Settings-&gt;Parameters-&gt;Selection Key. And again, the&nbsp;first track&nbsp;from the newly chosen player&nbsp;will be played&nbsp;automatically.</p>
<p><img src="https://i.pinimg.com/736x/f5/b3/85/f5b3857b8eec3ff3a75df927cb51885e.jpg" alt="" width="735" height="575" /></p>
<p>&nbsp;After that, you&nbsp;get&nbsp;the opportunity to select a specific audio track with the help of key combinations&nbsp;<strong>Ctrl+1&hellip; Ctrl+4</strong></p>
<p>&nbsp;</p>]]></content:encoded>
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<title><![CDATA[How to get information in Cinegy Convert about the user who perfo...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/225]]></link>
<guid isPermaLink="false"><![CDATA[d1c38a09acc34845c6be3a127a5aacaf]]></guid>
<pubDate><![CDATA[Mon, 13 Mar 2023 08:40:11 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[If only information about the import operator is needed, you can get some info from the metadata. We recommend using a small pre-script that extracts the name of a file owner from AD and enters it into a custom metadata field.  # IMPORT PRE param($provide...]]></description>
<content:encoded><![CDATA[<p>If only information about the import operator is needed, you can get some info from the metadata. We recommend using a small pre-script that extracts the name of a file owner from AD and enters it into a custom metadata field.<br /> <br /><br /> # IMPORT PRE<br /> param($provider)<br /> <br /> $fileName = $provider.Metadata['src.name']<br /> $fileLocation = $provider.Metadata['src.location']<br /> $filePath = [io.path]::combine($fileLocation, $fileName)<br /> <br /> $user = Get-Acl $filePath | Select -ExpandProperty Owner<br /> $userName = $user.Split('\')[1]<br /> <br /> $provider.AddMetadata('src.meta.created_by', $user.Split('\')[1]);</p>]]></content:encoded>
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<title><![CDATA[Why does Cinegy ask to provide your database backup?]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/233]]></link>
<guid isPermaLink="false"><![CDATA[e165421110ba03099a1c0393373c5b43]]></guid>
<pubDate><![CDATA[Thu, 27 Jul 2023 06:45:59 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Database Backup is a routine operation performed using SQL Server. The best practice is to make backups periodically.
The Cinegy Support team needs a backup to reproduce the problem on our side and, if necessary, to consult a development team to diagnose...]]></description>
<content:encoded><![CDATA[<p>Database Backup is a routine operation performed using SQL Server. The best practice is to make backups periodically.</p>
<p>The Cinegy Support team needs a backup to reproduce the problem on our side and, if necessary, to consult a development team to diagnose what has gone wrong.</p>
<p>&nbsp;</p>
<p>Follow these steps to perform a backup:</p>
<p>1. Install SQL Management Studio on the SQL Server machine. You can download it from the following <a href="https://learn.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms?view=sql-server-ver16" target="_blank">link</a>.<br /><br />2. Perform the backup operation as described in the following <a href="https://learn.microsoft.com/en-us/sql/relational-databases/backup-restore/quickstart-backup-restore-database?view=sql-server-ver16#take-a-backup" target="_blank">guide</a>.</p>
<p>3. Upload the resulting .bak file to the Cinegy FTP.</p>]]></content:encoded>
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<title><![CDATA[Is it possible to set up alarms with Cinegy Archive Manager when ...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/241]]></link>
<guid isPermaLink="false"><![CDATA[f340f1b1f65b6df5b5e3f94d95b11daf]]></guid>
<pubDate><![CDATA[Fri, 25 Aug 2023 12:46:07 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[The current Cinegy Archive functionality does not support&nbsp;such&nbsp;workflow.
However, you can use the Cinegy File Service which has the functionality of logging events when low free space is reached (e.g., 20%).
&nbsp;
This message is recorded in...]]></description>
<content:encoded><![CDATA[<p>The current Cinegy Archive functionality does not support&nbsp;such&nbsp;workflow.</p>
<p>However, you can use the <a href="https://open.cinegy.com/products/archive/15/archive-manager/user-manual/media-storage/file-service/">Cinegy File Service</a> which has the functionality of logging events when low free space is reached (e.g., 20%).</p>
<p>&nbsp;</p>
<p>This message is recorded in the System event logs, but you might create a scheduled PowerShell script to look for a "low free space" event in this log and send a notification. Something like this: Get-EventLog -LogName Application -Message *low free space*.</p>
<p>This method is explained here:&nbsp;<a href="https://learn.microsoft.com/en-us/powershell/module/microsoft.powershell.management/get-eventlog?view=powershell-5.1">https://learn.microsoft.com/en-us/powershell/module/microsoft.powershell.management/get-eventlog?view=powershell-5.1</a><br /><br /></p>]]></content:encoded>
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<title><![CDATA[How to renew previews in Cinegy Playout, not restarting engines t...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/226]]></link>
<guid isPermaLink="false"><![CDATA[9cfdf10e8fc047a44b08ed031e1f0ed1]]></guid>
<pubDate><![CDATA[Mon, 13 Mar 2023 08:51:40 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[Sometimes you may face a situation when your engines are running but without preview and with red indicators blinking. The&nbsp;preview may disappear&nbsp;due to the problems with the transport stream, but the engines themselves are working despite the co...]]></description>
<content:encoded><![CDATA[<p>Sometimes you may face a situation when your engines are running but without preview and with red indicators blinking. The&nbsp;preview may disappear&nbsp;due to the problems with the transport stream, but the engines themselves are working despite the condition.</p>
<p><img src="https://i.pinimg.com/originals/73/dc/b1/73dcb11efa03511b56c3bb9b3cb113b0.png" alt="" width="944" height="521" /></p>
<p>&nbsp;It is possible to easily restart the Dashboard window to renew previews. You have to do it carefully, <strong>NOT via the tray icon</strong>, because you may restart playouts as well.</p>
<p>Instead, you need to close the "PlayoutDashboard.exe" process in the Task Manager.</p>
<p>Then start PlayoutDashboard.exe from the "C:\Program Files\Cinegy\Cinegy Playout" folder.</p>]]></content:encoded>
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<title><![CDATA[How to change physical servers with installed Cinegy Multiviewers...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/239]]></link>
<guid isPermaLink="false"><![CDATA[555d6702c950ecb729a966504af0a635]]></guid>
<pubDate><![CDATA[Fri, 25 Aug 2023 12:33:24 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Cinegy Multiviewer in the virtual environment is a common solution and is used by many customers.
The best practice is using server GPUs, that might be bridged to a virtual OS (Tesla, NVIDIA AXX, NVIDIA Lxx series) using e.g. RemoteFX tool in Hyper-V.
W...]]></description>
<content:encoded><![CDATA[<p>Cinegy Multiviewer in the virtual environment is a common solution and is used by many customers.</p>
<p>The best practice is using server GPUs, that might be bridged to a virtual OS (Tesla, NVIDIA AXX, NVIDIA Lxx series) using e.g. RemoteFX tool in Hyper-V.</p>
<p>When choosing hardware for the host machine, please keep in mind that inside VM you should use 5-15% more CPU performance for the same operation that can be used on a standalone machine with all CPU cores used.</p>
<p>The only limitation is that you cannot use an SDI card in the virtual environment; you might use a Host or Standalone machine with an additional&nbsp;<a href="https://open.cinegy.com/products/air/24.1/encode/" target="_blank">Cinegy Encoder</a> to convert the SDI signal to RTP/UDP/SRT.</p>]]></content:encoded>
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<title><![CDATA[ Do Cinegy software block files?]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/227]]></link>
<guid isPermaLink="false"><![CDATA[705f2172834666788607efbfca35afb3]]></guid>
<pubDate><![CDATA[Tue, 14 Mar 2023 07:11:38 +0100]]></pubDate>
<dc:creator />
<description><![CDATA[Cinegy software does&nbsp;not block files. Even when files are being written, read access is always available (Shared Read). Blocking can only occur due to the user's system or third-party programs (e.g., OS, antivirus, etc.). If a block occurs, a message...]]></description>
<content:encoded><![CDATA[<p>Cinegy software does&nbsp;not block files. Even when files are being written, read access is always available (Shared Read). Blocking can only occur due to the user's system or third-party programs (e.g., OS, antivirus, etc.). If a block occurs, a message indicating the reason or fact of such blocking will appear in the logs of Cinegy Convert components only if the OS issues an error during the next attempt to read the file, such as a network error, timeout, etc. If the OS does not return an error and "waits" for the third-party process to "release" the file and allow the read/write operation to complete, there will be no messages from the Cinegy software.</p>
<p>If you encounter a "terminate" issue while using Cinegy Convert, increasing the "task hung detection" time might help. This adjustment makes the Cinegy Convert Agent Manager wait longer before forcefully terminating the process. If access to the file is unlocked during this time, the Agent will continue working as expected.</p>]]></content:encoded>
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<title><![CDATA[How to change the order of Input and Output Devices in Cinegy Pla...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/251]]></link>
<guid isPermaLink="false"><![CDATA[19f3cd308f1455b3fa09a282e0d496f4]]></guid>
<pubDate><![CDATA[Fri, 10 May 2024 11:46:19 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[In the Cinegy Playout configuration utility, it is possible to add several input and output devices. The order of these devices is determined by the sequence in which they were added. The input and output devices added first are treated as the main device...]]></description>
<content:encoded><![CDATA[<p>In the Cinegy Playout configuration utility, it is possible to add several input and output devices. The order of these devices is determined by the sequence in which they were added. The input and output devices added first are treated as the main devices and are highlighted in <strong>bold</strong>.</p>
<p>To change the order of devices in the Cinegy Playout configurator, you will need to remove them and add them again in the desired order. This process requires reconfiguring each device, which can be time-consuming.</p>
<p>However, you can avoid this by directly editing the engine configuration files. This method allows you to reorder devices without the need to delete and re-add them.</p>
<p>&nbsp;</p>
<p style="text-align: left;"><span style="font-size: 12pt; color: #ff6600;"><strong>Example Scenario</strong></span></p>
<p>For example, you have configured 2 inputs and 3 outputs for Instance 0 as follows:</p>
<p><img src="https://i.pinimg.com/736x/9e/a4/08/9ea408b006ae2e91d3b4c865110a79f7.jpg" alt="" width="363" height="550" /></p>
<p>In this example, we need to swap the inputs so that the Deltacast Input becomes the main input. Additionally, we will switch places between the Screen Output and the RTP/UDP/SRT Output.</p>
<p>&nbsp;</p>
<p style="text-align: left;"><span style="color: #ff6600; font-size: 12pt;"><strong>Steps to Reorder Devices</strong></span></p>
<ol>
<li><strong>Locate Configuration files</strong>. Configuration files are stored by default in C:\ProgramData\Cinegy\CinegyAir\Config</li>
</ol>
<p style="padding-left: 30px;"><span style="color: #808080;"><em><span style="color: #999999;">Note that ProgramData is a hidden folder, so you may need to enable viewing hidden files and folders.</span><br /><br /></em></span></p>
<ol start="2">
<li><strong>Backup Configurations</strong>. Before making any changes, copy your current configuration files from the Config folder to another location to avoid data loss.<br /><br /></li>
<li><strong>Edit the Configuration File</strong>. Open the Instance-0.Config.xml configuration file in a text editor of your choice. In our example, the part with Input and Output configuration looks as follows:</li>
</ol>
<p style="padding-left: 30px;"><img src="https://i.pinimg.com/736x/fc/f1/88/fcf188fa39e551409cbb5eb520295c61.jpg" alt="" width="1000" height="270" /></p>
<p>4.&nbsp; <strong>Rename the devices</strong>:</p>
<p style="padding-left: 30px;">Set <em>Input0</em> for Deltacast Input and<em> Input1</em> for WebCam Input.</p>
<p style="padding-left: 30px;">For output devices, set <em>Output0</em> for RTP/UDP/SRT Output, <em>Output1</em> for AJA Input, and <em>Output2</em> for Screen Output:</p>
<p style="padding-left: 30px;"><img src="https://i.pinimg.com/736x/24/c7/cb/24c7cb3f8280b03f017d78e3ebfa218a.jpg" alt="" width="1000" height="300" /><br /><br /></p>
<ol start="5">
<li><strong>Apply changes</strong>. After making these changes, save the configuration file and restart the Cinegy Playout engine. You should see the following configuration:</li>
</ol>
<p style="padding-left: 30px;"><img src="https://i.pinimg.com/736x/53/ba/19/53ba1994944ca51cbec1712150378164.jpg" alt="" width="361" height="549" /></p>
<p><span style="font-size: 12pt; color: #ff6600;"><strong>Troubleshooting</strong></span></p>
<p>If something goes wrong, <strong><em>restore your configuration</em></strong> using previously saved backup config files (see Step 2) in the Config folder and restart the engine.</p>
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<title><![CDATA[Is there a way to simply import audio files such as MP3 or WAVE t...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/240]]></link>
<guid isPermaLink="false"><![CDATA[335f5352088d7d9bf74191e006d8e24c]]></guid>
<pubDate><![CDATA[Fri, 25 Aug 2023 12:38:36 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[It is possible to ingest audio and video files into Cinegy Archive storage using the&nbsp;Archive Ingest / Import Profile in Cinegy Convert.
You need to&nbsp;create the tasks in&nbsp;Cinegy Convert Monitor or&nbsp;Cinegy Convert Client and it works just ...]]></description>
<content:encoded><![CDATA[<p>It is possible to ingest audio and video files into Cinegy Archive storage using the&nbsp;<a href="https://open.cinegy.com/products/convert/24.2/profile-editor/user-manual/profiles-configuration/archive-ingest-import/" target="_blank">Archive Ingest / Import Profile</a> in Cinegy Convert.</p>
<p>You need to&nbsp;create the tasks in&nbsp;<a href="https://open.cinegy.com/products/convert/24.2/monitor/" target="_blank">Cinegy Convert Monitor</a> or&nbsp;<a href="https://open.cinegy.com/products/convert/24.2/client/" target="_blank">Cinegy Convert Client</a> and it works just fine.&nbsp;</p>
<p>You also can use the&nbsp;<a href="https://open.cinegy.com/products/convert/24.2/watch-service/" target="_blank">Cinegy Convert Watch Service</a> to automate this process.</p>]]></content:encoded>
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