Knowledgebase: Cinegy Air
What does the ERROR: Cannot initialize playout. Code = 0x80004005 mean?
Posted by Oleh Muliarchuk on 12 November 2018 15:41

Code = 0x80004005 could indicate that there is some hardware/driver related problem:
- selected SDI card is absent (additional information returns);
- SDI driver is wrong (sometimes additional version related information returns);
- the license is absent (additional information returns);
- Video effect accelerator GPU codec is not supported;
- Feedback GPU codec is is not supported;
- Output video GPU encoder is not supported.

In case the corresponding log file does not provide additional information about the issue reason a new ticket should be raised via Helpdesk with report generated by the latest Cinegy Reporting tool attached.

(0 vote(s))
Not helpful

Comments (0)