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<title><![CDATA[Cinegy GmbH]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/]]></link>
<description />
<generator><![CDATA[Kayako CinegyHelpdesk v5.0]]></generator>
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<title><![CDATA[What is Cinegy TS Analyzer?]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/what-is-cinegy-ts-analyzer]]></link>
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<pubDate><![CDATA[Thu, 21 Jun 2018 09:16:07 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Cinegy TS Analyzer is a lightweight tool, which can be useful to analyze an incoming live stream when you experience RTP skips, for example. The tool itself and details on its use are available on the Cinegy github:&nbsp;https://github.com/Cinegy/TsAnalys...]]></description>
<content:encoded><![CDATA[<p>Cinegy TS Analyzer is a lightweight tool, which can be useful to analyze an incoming live stream when you experience RTP skips, for example. The tool itself and details on its use are available on the Cinegy github:&nbsp;<a href="https://github.com/Cinegy/TsAnalyser">https://github.com/Cinegy/TsAnalyser</a>.&nbsp;&nbsp;</p>
<p>TS Analyzer listens to RTP stream&nbsp;and allows&nbsp;to view inbound network, RTP and TS packet details. You can check out a .TS file and scan through it - just drag/drop the .TS file onto the EXE. It makes possible to view into the service description tables, and decode a teletext stream.You can print live Teletext decoding, and you can use the tool to generate input logs for 'big data' analysis.</p>
<p>With its integrated telemetry options, you can stream quality metrics into the Cinegy cloud (or your own).</p>
<p>Cinegy TS Analyzer&nbsp;needs .NET 4.5 to be installed.</p>
<p>&nbsp;</p>]]></content:encoded>
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<title><![CDATA[How to add new storage to Cinegy Archive so that existing watch f...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/how-to-add-new-storage-to-cinegy-archive-so-that-existing-watch-folders-use-old-storage-and-the-new-watch-folders-use-new-ones]]></link>
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<pubDate><![CDATA[Wed, 04 Jul 2018 08:17:48 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[In order to add new storage that should be used only when specified explicitly in watch folder settings the following steps should be performed:
- register network shares that refer to the new storage in Cinegy Archive;
- create a new Media Group that w...]]></description>
<content:encoded><![CDATA[<p>In order to add new storage that should be used only when specified explicitly in watch folder settings the following steps should be performed:</p>
<p>- register network shares that refer to the new storage in Cinegy Archive;</p>
<p>- create a new Media Group that will be used to reference the new storage;</p>
<p>- assosiate created network shares with each file type within the created Media Group;</p>
<p>- select the corresponding Media Group in watch folder settings.</p>
<p>If you add network shares that reference the new storage to the existing Media group - the new files will be ingested to both the old and new storage, by the principal of round robin.</p>
<p><br />For more details please refer to the Cinegy Open documentation,<br /><a href="https://open.cinegy.com/products/archive/15/archive-manager/user-manual/media-storage/types-locations/">https://open.cinegy.com/products/archive/15/archive-manager/user-manual/media-storage/types-locations/</a>.&nbsp;</p>]]></content:encoded>
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<title><![CDATA[How does the automatic media assets population work?]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/how-does-the-automatic-media-assets-population-work]]></link>
<guid isPermaLink="false"><![CDATA[43ec517d68b6edd3015b3edc9a11367b]]></guid>
<pubDate><![CDATA[Wed, 18 Apr 2018 12:59:24 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[In order to achieve automatic media assets population, you&rsquo;ll need to use Cinegy Traffic Gateway and Cinegy Convert (either Legacy or PRO). All the media files that are going to be played out should have a unique name (Traffic ID). While composing t...]]></description>
<content:encoded><![CDATA[<p>In order to achieve automatic media assets population, you&rsquo;ll need to use Cinegy Traffic Gateway and Cinegy Convert (either Legacy or PRO).<br /> All the media files that are going to be played out should have a unique name (Traffic ID). While composing the CSV file a Traffic ID should be defined for each of the playlist items.<br /> <br /> While processing the CSV file Traffic Gateway is scanning the MAM Database and/or your media storage for the media files corresponding to each of the playlist items by Traffic ID. There are two file match providers available in Traffic Gateway: CAS (responsible for scanning the MAM DB) and PowerShell (uses a *.ps1 script for scanning the media storages and triggering the imports of missing media into archive).</p>
<p><br /> In case the media file is available in MAM Database or your media storage, a media URL is going to be assigned to the playlist item. If the media file is unavailable in MAM database, a placeholder is going to be created with the corresponding Traffic ID by CAS and the reference to this placeholder is going to be assigned to an item in the resulting playlist. At the same time, PowerShell will try to search the media piece (missing in Archive) in the media folder (specified in TG settings). If PowerShell locates the desired media piece in a media folder, it will create a CineLink link file in Convert Watch folder (the path should be specified in the *.ps1 script).&nbsp;In case PowerShell is unable to locate the media file with the specified Traffic ID in your media folder, Cinelink file will not be created. Resulting MCRlist will contain a dummy item with the corresponding Traffic ID.</p>
<p><br /> CineLink file contains the information about the path to a media file and a GUID of a target placeholder (created by CAS) so that Convert could fulfill the proper placeholder with a proper media. Afterward, Convert Watch folder service surveys the watch folder and picks up the Cinelink file in order to create an import task and pass it to Convert for further processing. As a result, the placeholder is filled with media.<br /> <br /> When the MCRlist created by TG is inserted into Cinegy Air, the control application calls CinegyAirPlaceholder.dll which is going to scan Cinegy archive for the placeholders that have been already filled with media. As a result of this scan, in case the placeholders have been filled, each of the playlist items referred to a placeholder is going to be updated with the URL to a media file on your MAM media storage automatically. If the media file for a playlist item has not been imported to the Archive yet, the item is going to remain a dummy until the corresponding placeholder is filled.<br /><br /> <br /> The MissingMediaData.txt report file with missing media ID's is located in C:\Watch_folder by default and this path may be changed by a user in .ps script.</p>]]></content:encoded>
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<title><![CDATA[What lowest bitrate could be set when using the DANIEL2 codec for...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/what-lowest-bitrate-could-be-set-when-using-the-daniel2-codec-for-capturing-uhd-sdr-8-bit-4-2-0-or-hdr-10-bit-4-2-2-with-the-help-of-gpu]]></link>
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<pubDate><![CDATA[Tue, 22 May 2018 10:08:01 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[GPU offloading (hardware acceleration) is available for Daniel2 4:2:2 formats. Other formats&nbsp;are&nbsp;CPU-based.
Cinegy recommends using the following bitrates for Daniel2 format:  - UHD p50 4:2:0 8 bit: 600 Mbit/sec - UHD p50 4:2:0 10 bit: 800 Mbit...]]></description>
<content:encoded><![CDATA[<p>GPU offloading (hardware acceleration) is available for Daniel2 4:2:2 formats. Other formats&nbsp;are&nbsp;CPU-based.</p>
<p>Cinegy recommends using the following bitrates for Daniel2 format:<br /> <br /> - UHD p50 4:2:0 8 bit: 600 Mbit/sec<br /> - UHD p50 4:2:0 10 bit: 800 Mbit/sec<br /> - UHD p50 4:2:2 8 bit: 800 Mbit/sec<br /> - UHD p50 4:2:2 10 bit: 1 Gbit/sec<br /> <br />Please, note that HDR is only possible in 10-bit formats.</p>]]></content:encoded>
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<title><![CDATA[What stream encodings support GPU-accelerated decoding? ]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/what-stream-encodings-support-gpu-accelerated-decoding]]></link>
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<pubDate><![CDATA[Tue, 08 May 2018 11:12:00 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[With the help of GPU we are able to decode H264, HEVC, and MPEG2. H264 NVidia GPU supports only 4:2:0 Chroma Format and 8 Bit Depth&nbsp;while HEVC NVidia GPU also supports 10 Bit Depth.
The decoder(s)/encoder(s) work either on the CPU, or they are execu...]]></description>
<content:encoded><![CDATA[<p>With the help of GPU we are able to decode H264, HEVC, and MPEG2. H264 NVidia GPU supports only 4:2:0 Chroma Format and 8 Bit Depth&nbsp;while HEVC NVidia GPU also supports 10 Bit Depth.</p>
<p>The decoder(s)/encoder(s) work either on the CPU, or they are executed on the GPU if the decoder was created on a video card. Though "GPU acceleration" is a commonly used term, actually it means "GPU offload". If decoding is done on the CPU and it does not cope, when we turn on NVDEC or NVENC, the GPU does not actually starts to "help" or "speed up". Similarly, the CPU does not "help" in case the encoder/decoder is assigned to GPU that does not cope (overflowed).&nbsp;The CPU still continues to be used for various operations related to processing but in much less extent.</p>]]></content:encoded>
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<title><![CDATA[Is it possible to use two Capture services on one single-channel ...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/is-it-possible-to-use-two-capture-services-on-one-single-channel-sdi-board]]></link>
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<pubDate><![CDATA[Tue, 08 May 2018 10:07:01 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[It is NOT possible to start the second Cinegy Capture service for same one-channel card, if the whole card is already initialized and used by other Cinegy Capture service.]]></description>
<content:encoded><![CDATA[<p>It is NOT possible to start the second Cinegy Capture service for same one-channel card, if the whole card is already initialized and used by other Cinegy Capture service.</p>]]></content:encoded>
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<title><![CDATA[Is additional local storage for temporary files necessary when sa...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/is-additional-local-storage-for-temporary-files-necessary-when-saving-captured-files-to-network-storage]]></link>
<guid isPermaLink="false"><![CDATA[698d51a19d8a121ce581499d7b701668]]></guid>
<pubDate><![CDATA[Tue, 22 May 2018 10:01:22 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[No, capturing directly to the network storage is the standard way to use Capture with Cinegy Archive.
It also has additional stability protection against the short-term network disconnection, so there is no need for a local copy when network conditions a...]]></description>
<content:encoded><![CDATA[<p>No, capturing directly to the network storage is the standard way to use Capture with Cinegy Archive.</p>
<p>It also has additional stability protection against the short-term network disconnection, so there is no need for a local copy when network conditions are expected to be stable.</p>
<p>The main requirement is that your network and storage should provide the sufficient performance and bandwidth for writing the required media in real time.</p>]]></content:encoded>
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<title><![CDATA[What bitrate could be set when using XAVC codec for capturing UHD...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/what-bitrate-could-be-set-when-using-xavc-codec-for-capturing-uhd-sdr-8-bit-4-2-0-or-hdr-10-bit-4-2-2]]></link>
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<pubDate><![CDATA[Tue, 22 May 2018 10:10:45 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[XAVC exists only in 10 bit 4:2:2 and has the fixed bitrate about 800 Mbit/sec, it can't be changed by the standard.]]></description>
<content:encoded><![CDATA[<p>XAVC exists only in 10 bit 4:2:2 and has the fixed bitrate about 800 Mbit/sec, it can't be changed by the standard.</p>]]></content:encoded>
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<title><![CDATA[How does the Output buffer usage in Cinegy Capture influence the ...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/how-does-the-output-buffer-usage-in-cinegy-capture-influence-the-session-closing-time]]></link>
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<pubDate><![CDATA[Wed, 18 Apr 2018 09:40:04 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Cinegy always aspires to make all products reliable and as much as possible resistant to the short- and mid-term hardware/network failures.
In Cinegy Capture we have introduced the file write buffer (&ldquo;Output buffer&rdquo;), which helps to keep real...]]></description>
<content:encoded><![CDATA[<p>Cinegy always aspires to make all products reliable and as much as possible resistant to the short- and mid-term hardware/network failures.</p>
<p>In Cinegy Capture we have introduced the file write buffer (&ldquo;Output buffer&rdquo;), which helps to keep real-time capturing even if the write speed is not enough for writing all the files with the proper speed:</p>
<p><img src="https://i.pinimg.com/originals/81/57/c5/8157c5adfe180cc3309d7fdaaec096d8.png" alt="" width="1140" height="308" /></p>
<p>If the file storage has the short-term issue and can&rsquo;t push the frames on the disk in real-time, the frames are being collected in the buffer(s) and the Capture session does not fail immediately, but continues capturing, until there is free space in the buffers.</p>
<p>If the writing speed is slower than the real-time, filling of the output buffers may increase during the ingest, as they can&rsquo;t write all the data in time. Then there are two scenarios possible:</p>
<p>1. If the disk speed is close to the real-time and buffers are being filled rather slowly, the session is stopped by the operator <strong>before the buffers are completely full.</strong> The ingest session will stop correctly in this case but Capture Control will indicate the &lsquo;Session closing&rsquo; status and <strong>continue writing the data from output buffers to the disk</strong>, to avoid any data loss. How long it is going to take depends on the degree of output buffers filling. So, if the disks are slow, and there is a lot of data collected in the buffers during ingest, it may take the reasonable time until all the data are pushed to the disk &ndash; this is exactly the &lsquo;Session closing&rdquo; time. The default buffer size is 2 Gb per each output, so it may be up to 2Gb data to push on the disk in the worst case. But the big advantage is that you won&rsquo;t lose any data, everything will be saved on the disk.</p>
<p><img src="d:\PICTURES FOR KNOWLEDGEBASE\Pic1.png" alt="" /><img src="https://i.pinimg.com/originals/10/3d/e5/103de59b5095582cdf80200c52dee67a.png" alt="" width="1146" height="230" /></p>
<p>2. If the disk is clearly slower than the real-time, the output buffer(s) will overflow quite quickly. In this case the ingest session fails with indication in the log file &lsquo;File write buffer overflow&rsquo;. The Capture will stop pushing the data on the disk, the &lsquo;Session closing&rsquo; status will not last long but the session will fail, as mentioned:</p>
<p><img src="https://www.pinterest.com/pin/482237072593941325/" alt="" /><img src="https://i.pinimg.com/564x/17/18/a3/1718a3d45d262808475ba65c6a283e84.jpg" alt="" width="1153" height="175" /></p>
<p>Let&rsquo;s see it on the example.</p>
<p>If just one single channel with 5 outputs is run, the disk works near to the real-time (or even faster), no fails happen and Ingest closing phase is not too long, because the buffers are not filled heavily.</p>
<p>In case of running two channels, the disk system is unable to write all files with the required speed, and one (or more) buffers are filling fast, which leads to the ingest stop with the &lsquo;Buffer overflow&rsquo; indication.</p>
<p>Therefore<strong>, </strong>it&rsquo;s very important to benchmark the network/disk environment in the &lsquo;concurrent access&rsquo; mode. Try to emulate several streams from the same machine, writing to the target storage at the same time, to see whether all of them exhibit enough speed to push uncompressed bit-rate in the real-time.</p>
<p>&nbsp;</p>]]></content:encoded>
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<title><![CDATA[Why Cinegy Capture cannot write to the external NAS storage in so...]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/why-cinegy-capture-cannot-write-to-the-external-nas-storage-in-some-cases]]></link>
<guid isPermaLink="false"><![CDATA[5fd0b37cd7dbbb00f97ba6ce92bf5add]]></guid>
<pubDate><![CDATA[Tue, 29 May 2018 12:33:00 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[Cinegy Capture supports dual recording to the local disk and to the external storage. If the machine cannot access the external drive, it may be related to non-sufficient account permissions due to using the local system account. This account does not hav...]]></description>
<content:encoded><![CDATA[<p>Cinegy Capture supports dual recording to the local disk and to the external storage. If the machine cannot access the external drive, it may be related to non-sufficient account permissions due to using the local system account. This account does not have access to network drives.</p>
<p>Create an account with permission to write to network shares as on the screenshot to solve the issue.</p>
<p><img src="https://i.pinimg.com/originals/5c/5b/a6/5c5ba6109d24010ce9a6e70bfa6d06b2.png" alt="" width="1316" height="927" /></p>
<p>For details, please refer to&nbsp;<a href="https://open.cinegy.com/products/capture/11/cinegy-capture-manager/user-manual/database/">https://open.cinegy.com/products/capture/11/cinegy-capture-manager/user-manual/database/</a>&nbsp;and <a href="https://open.cinegy.com/products/capture/11/cinegy-capture-manager/user-manual/cinegy-capture-archive-adapter/">https://open.cinegy.com/products/capture/11/cinegy-capture-manager/user-manual/cinegy-capture-archive-adapter/</a>.&nbsp;</p>]]></content:encoded>
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<title><![CDATA[Why does the name of the captured file differ?]]></title>
<link><![CDATA[https://helpdesk.cinegy.com/index.php?/Knowledgebase/Article/View/why-does-the-name-of-the-captured-file-differ]]></link>
<guid isPermaLink="false"><![CDATA[9778d5d219c5080b9a6a17bef029331c]]></guid>
<pubDate><![CDATA[Thu, 19 Apr 2018 11:07:35 +0200]]></pubDate>
<dc:creator />
<description><![CDATA[The name of the file in Capture begins by the date and time + event (jj-mm-yyyy-event...). But sometimes the date looks like mm-jj-yyyy...&nbsp;
Most possibly that you run Capture services under different user accounts and the "Region and Location" window...]]></description>
<content:encoded><![CDATA[<p>The name of the file in Capture begins by the date and time + event (jj-mm-yyyy-event...). But sometimes the date looks like mm-jj-yyyy...&nbsp;</p>
<p>Most possibly that you run Capture services under different user accounts and the "Region and Location" windows settings are taken from the specific user account settings. Make sure that "Region and Location" settings are the same for all user accounts.</p>]]></content:encoded>
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